Month: July 2021

The Subconscious Mind’s Secret

The Subconscious Mind’s Secret Call Coaching Software

Stored in the subconscious mind are all your beliefs, memories, and life experiences. Now, while sales representatives can’t have access to someone’s dreams, knowing what steps to take to access their subconscious mind is absolutely doable. For anyone in a sales or support role, accessing the subconscious mind is critical. This is from where their most influential thoughts and ideas come. The subconscious mind stores one’s life experiences; it is safe to reason that those experiences impact how we behave, act and make all decisions in our lives.

How to be an Effective Storyteller (and increase your sales!)

How to be an Effective Storyteller (and increase your sales!) Larry Long teaches how to be an effective story teller

“I would say you can’t afford *not* to tell stories now in a cold call. We have to use common sense. But essentially, we want to be relevant and relatable. It’s very easy to say “Hey Greg, I was talking to John who’s just like you were right down the road in Arizona. John and I were speaking about this challenge… have you faced that at all?” Now I’m able to relate now that I’m sharing this story. I’m giving the intro and I’m trying to pique your interest and from there it’s either “hey tell me more” or “I pity the fool”.”

Teaching Sales Representatives to Fish

Teaching Sales Representatives to Fish Teaching Sales Reps to Fish

This podkast with Mike Fisher discussed asking questions on the front-end of a conversation and determining what the customer’s needs are early in the process, rather than “showing up and throwing up”. Mike has been training business development teams across the globe for about 20 years. 

The discussion centered on “closing deals”; the goal of every sales leader, wanting their team to close deals, bringing in revenue for the company.  Mike teaches from looking at the selling perspective, and helping the sales representative learn to hear the customer, and be able to get the customer to articulate what it is that they like about your product, diving into selling themselves on the product, helping to ease the way toward the close. Part of this critical technique is sincerely listening and not talking. Once a sales representative learns how to listen and not talk, business increases naturally.

Mike talks about he used a Manila folder when he was selling books. His was a unique idea and tactic that ended up onboarding new clients. It wasn’t a “technique”; it came out of his sincerely listening and reading what the customers were saying, uncovering desires.

Salespeople should be taught how to discover what differentiates products and articulate the value proposition in a way that helps them translate to uncovering and solving their customer’s needs. 

Listen as Greg & Mike discuss the merits and pains of requiring sales reps to be fully trained on their organizations’ products and the importance of having emotional intelligence.

This podkast will have sales reps wanting to rewind and listen again!

Average Waiting Times Decrease as Satisfaction Metrics Increase

Average Waiting Times Decrease as Satisfaction Metrics Increase Customer Satisfaction Metrics and Turnover Rates

You’ve likely heard horror stories about the difficulty Contact Center Agents have experienced due to lack of resources or the training and support to fully understand their jobs. When a CSA first gets their job, they either learn quickly how to get by or they don’t and are cut. The strong survived and everyone else was cut within their first 90 days for the most part. There is a correlation between Call Centers being miserable places to work and a large number of dissatisfied customers. How can improving call average waiting times solve employee turnover for Contact Center Agents?

Even Senior Agents Have Bad Days – How Can Call Center Software Help?

Even Senior Agents Have Bad Days – How Can Call Center Software Help? Senior Call Center Agents Have Bad Days

Tracking sales calls couldn’t be easier with a transcript, live cues, and a call guide to follow. Not because your inside sales or outbound salespeople couldn’t handle it without it, but because now you can hire for attitude and train to fit. Your best performers will perform better, your worst performers will outrun your competitor’s best performers. You might even save the world… ok… maybe not, but at least you could go down in history as an innovative sales leader.

How to Build Your Own Career Progression in Sales Leadership

How to Build Your Own Career Progression in Sales Leadership How to Build Your Own Career Progression in Sales Leadership

ABSTRAKT had a great opportunity to talk with Florin Tatulea about How to Build Your Own Career Progression in Sales Leadership. They dove into how strategically making choices about career decisions helps to drive what you do in your career. How can a person help drive results that are most impactful to an organization that results in a win-win? The person grows their career while helping the company achieve (or exceed!) their goals.

Being more conscientious and helping figure out unselfish characteristics to ultimately help build a group of people who all are kind of in it together. Everyone has the same goal of helping others to win. To be patient with yourself, to be patient with your employer. Delayed gratification. You cannot achieve much if you’re always jumping from job to job every 2 years. Give yourself time to really know the vertical, to know the products and services.

Finally, make management knows your plans for your career progression. Ensure your plans are clearly defined, and that your clear deliverable goals are being met, providing the opportunity to interview for that next open position wherever that might be!

Tracking Sales Calls with AI

Tracking Sales Calls with AI Tracking Sales Calls with AI

Tracking sales calls couldn’t be easier with a transcript, live cues, and a call guide to follow. Not because your inside sales or outbound salespeople couldn’t handle it without it, but because now you can hire for attitude and train to fit. Your best performers will perform better, your worst performers will outrun your competitor’s best performers. You might even save the world… ok… maybe not, but at least you could go down in history as an innovative sales leader.

Roadmap for Career Progression in SaaS Sales

Roadmap for Career Progression in SaaS Sales Roadmap for Career Progression in SaaS SalesRoadmap for Career Progression in SaaS Sales - Dylan Allen

I’ll put in the extra hours. I’ll put in the extra time and really just kind of did whatever I could in the interview process is to reassure that recruiter, or that that sales manager that like you know, hey, I’m the guy you should bet on and here’s why. And something to reassure that recruiter or else that I think folks can do as well. Even though I wasn’t in tech sales, a lot of the work that I did at my previous company was still very transferable.

Making cold calls, you know, prospecting, running my own sales calls and all of those things that I can absolutely leverage that experience into as well. So, I think there’s a few different ways you can go about it, but at the end of the day you got to be able to put and change their perspective in that person’s mind a little bit and just kind of say hey, like you know I can do this and really persuade them and let them know that you know you can do it and give them that confidence to pull the trigger.

How to Boost Your Bottom Line with Your Contact Center Software

How to Boost Your Bottom Line with Your Contact Center Software Contact Center Support Agents

Contact center software is changing. ABSTRAKT was built to solve just this problem plus a little bit more. By enabling reps and agents to see information in real-time, it lets them ramp much more quickly and get the correct information out to customers in what seems like a natural conversation, even if they are brand new.
Sales, Customer Service, Technical Support, and Collections: Your customer-facing people face several challenges when they are first hired and beyond and until recently there has not been a contact center software to help solve the challenges.

Scroll to Top