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Customer Retention & Churn with Eric Sims
Why Customer Retention & Churn? Eric Sims, CX cowboy at Leading Edge Connections, joins us on the Contact Center KPI Podcast to discuss the highly requested topic – customer retention and churn. He wanted to take a step back and look at the bigger picture when it came to KPIs and that’s customer retention and…
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8 1/2 Secrets to Solidify Customer Loyalty
The additional ½ secret includes: Misconceptions around NPS & CSAT and breakdowns of specific customer loyalty winning secrets … Secret #1: Prioritize the experience This should be a no-brainer. We won’t spend much time on it. Companies with a superior experience bring in almost 6 times more revenue than their competitors that don’t prioritize it.…
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Stop blaming the SDR
Nicholas Thickett, Managing Partner at Alignd and host of the B2B Power Hour, joined us to talk about why most SDRs aren’t qualified to make cold calls ….. And what happens when they fail? We blame the SDR. Tune in to get some solid…
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Customer Retention 101
When it comes to customer retention, especially when looking at SaaS, it’s a no brainer when looking at the time it takes to acquire a new customer versus retaining an existing one….Now how do you make customer retention a priority?…
Churn Rate
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