With experience from SaaS to home services to non-profits, Clare has built proven go-to-market plans that have led to scalable growth. She has been with Abstrakt since January 2022 as employee #2.
Observe.AI Alternatives If you haven’t noticed AI is taking over the conversation when it comes to evaluating your tech stack. Whether you currently use Observe AI or are in the initial evaluation stages of adding new software, we’ve put together a breakdown of the top Observe AI alternatives. Keep in mind that new AI call…
Creating a QA Framework Creating a solid QA framework has three parts: To start, we always suggest that you answer these four questions: Best Practices for a Repeatable Call QA Process Standardization of processes Automation Ensure all channels are being monitored Let agents dispute bad scores QA software should work for you, not against you
Your Competitive Advantage Are you looking for a competitive advantage? Do you need an edge-up? We’re going to show you how conversation intelligence tools can help you create the competitive advantage you need. But first, let’s break down what a conversion intelligence tool typically includes. 1) Speech-to-text This is the part that converts spoken words…
Abstrakt was founded in 2020 by Greg Reffner. The idea was simple: provide a real-time solution to reps and agents. He spent many years as a sales rep and sales leader frustrated with coaching always being so reactive. Now Abstrakt’s real-time call guidance is helping teams across the world. That’s right, recommended responses are prompted…
AI call coaching software It was a hidden gem before 2023 that is now surfacing across many industries. Building off the hype around AI in general, this type of software possesses technology that could change how agents and reps operate in just a few years. One year ago, people knew what AI was. Today, you…
Over the last five years, the conversational intelligence industry has undergone a significant transformation. And it’s all due to the advancements in artificial intelligence (AI). Five years ago, the market wasn’t saturated like it is now. If you google “conversational intelligence software”, you’ll see pages and pages of companies now offering a solution. The industry…
* Post updated March 2024 If you’re in the customer service world, you’ve probably heard of agent assist software. But what most people don’t realize is how advanced this type of technology has become. Agent assist is synonymous with real-time call guidance. Your agents always know the right thing to say and when to say…
Conversational Intelligence Software Just as the title says. Everything you need to know about conversational intelligence software. Our last blog which had everything you need to know about real-time call coaching software was a hit. So we thought… Why not do the same thing for conversational intelligence software? Luckily, the conversation intelligence market has depth…
Customer service is not a revenue-generating arm of most businesses. Therefore, the attention remains on cutting costs and becoming more efficient. Not necessarily giving customer service teams the resources or agents they need to be the most effective. However, customer service is a critical aspect of any business, as it helps to ensure customer satisfaction…
GET THE 2023 MARKET STUDY Background Over the past six months, we’ve been able to clearly see a change in trends (which shouldn’t be a surprise). But instead of just telling you there has been a change, we’re going to reveal what words and phrases will get you results in today’s environment. Abstrakt has identified…
Do you understand your customer’s journey? From the first time they saw your company to what made them buy and what keeps them as a customer. Most companies want the outcome of understanding their customer’s journey without doing the leg work. Sure that will take you somewhere, but it won’t be far. Our advice –…
You’ve stumbled across this article for one of three reasons (at least we’re 90% sure)… No matter which group you fall into, hopefully, this article helps answer your questions. If not, feel free to chat or email us at [email protected]. What is real-time call coaching software? Real-time call coaching software helps your team in real-time,…