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Is our definition of Sales Coaching broken?
What is Sales Coaching? As we begin exploring these differences, I think the better question would be “what is coaching?” One must first have a basic understanding of what coaching is before applying it to the art and science of sales. I can personally think back throughout my professional career, my time playing sports, my […]
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Give Your Customer Service Team Your Attention (Plus QA Hacks)
Customer service is not a revenue-generating arm of most businesses. Therefore, the attention remains on cutting costs and becoming more efficient. Not necessarily giving customer service teams the resources or agents they need to be the most effective. However, customer service is a critical aspect of any business, as it helps to ensure customer satisfaction […]
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What sales coaching and a dinner date have in common
Here is what a dinner date with four personality types and sales coaching software have in common. Story time to set the scene: Imagine you are a waiter at a high-end steak house in downtown Atlanta, Georgia. Let’s say it is Kevin Rathbun Steak. The hostess just sat a group of four in your section. […]
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How to effectively coach call center agents
Coaching call center agents is a critical part of the customer experience. It can make or break a call center’s ability to serve customers efficiently and effectively, but it’s not always easy to do. As with any skill, there are many ways to go about coaching agents without being effective. The goal of this post […]
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Best call intelligence software to check out in 2023
When it comes to call intelligence software, you first need to understand what problem you’re trying to solve. This will help you pick the right software to fit your business. First, let’s define call intelligence software. Call intelligence software is a type of technology that provides businesses with insights and analysis about their inbound and […]
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14 Secrets that Abstrakt has Revealed
GET THE 2023 MARKET STUDY Background Over the past six months, we’ve been able to clearly see a change in trends (which shouldn’t be a surprise). But instead of just telling you there has been a change, we’re going to reveal what words and phrases will get you results in today’s environment. Abstrakt has identified […]
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Is software sales a good career in 2023?
Over the past couple of years friends and family have expressed interest in learning more about how not only to break into software sales but also succeed in software sales. I can see why they are intrigued. The earning potential. The flexibility to work remotely. The career progression potential. And of course, the allure of […]
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Understanding the Customer Journey
Do you understand your customer’s journey? From the first time they saw your company to what made them buy and what keeps them as a customer. Most companies want the outcome of understanding their customer’s journey without doing the leg work. Sure that will take you somewhere, but it won’t be far. Our advice – […]
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Q&A with Cole Ackerman, Director of Sales Development
Today we’ve got the inside scoop on the one and only Cole Ackerman, Director of Sales Development at Abstrakt! Cole lives and breathes sales and can have a conversation with anyone. From his SaaS sales experience at PandaDoc and OfficeSpace Software, he brings a creative approach to Abstrakt. Learn all about why he chose to […]
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Everything you need to know about real-time call coaching software
Just as the title says. Everything you need to know about real-time call coaching software. You’ve stumbled across this article for one of three reasons (at least we’re 90% sure)… No matter which group you fall into, hopefully, this article helps answer your questions. If not, feel free to chat or email us at [email protected] […]
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Call Scorecard Templates
Call scorecards are necessary. It’s an unbiased way for managers to evaluate their team on the phone. This template includes a Call Scorecard for: GET THE TEMPLATE Scorecards also provide standardization across evaluating performance metrics across any industry. The theme of a call scorecard is relatively the same regardless of if you’re in B2B sales, […]
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How to Build a Top Tier Sales Tech Stack
Building a sales tech stack from scratch can be daunting for any team. It requires thoughtful consideration of the unique needs of your sales team, the resources available, and the cost of implementing and onboarding each piece. Let’s explore three key steps to creating a top tier sales tech stack that will work for you […]
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