How automated QA should be done
Just look at the results
Increase in CSAT
Real-Time QA & Compliance
“This software helps to keep our Customer Service Specialists on track.
It also helps us keep track of conversations in the event we need to review them.
Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”
Customer Care Manager at Johnson & Johnson
Reduce Wait Times & Grow Volume
“We have been using Abstrakt for a few months, and it’s been a game-changer!
I do like their customer service as well.
They’re very hands-on in onboarding and supporting us, and they make sure that we maximize the use of their product.”
Drive business & performance
“There are certain things agents absolutely have to say or do on phone calls.
It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner.
Abstrakt allows us to do all of these things.”
Founder of The Cattalyst
Stop Revenue Leakage
“Abstrakt fills the exact gaps that all sales reps face – not knowing what to say when faced with an objection.
Being able to handle objections in real-time is the best coaching you can have. It doesn’t get much faster than that!
Being able to coach reps faster allows for better overall ramp time.“
Director, Sales Development at PlateIQ