Automated QA & compliance for call centers
Have you ever thought about solving compliance risks & QA issues before they happen? That’s now possible with Abstrakt.
Plus review 100% of calls and receive everything you need within seconds after the call is over, not hours or days.
Real-time PCI/PII/PHI masking
Abstrakt provides real-time masking of sensitive data. This means data is masked before it hits the database.
Review any call within seconds after it’s over and the information will already be redacted.
Plus you can configure it yourself based on what you need hidden.
Ensuring agents follow the script
When scripts aren’t followed it can lead to compliance risks and potential lawsuits.
With Abstrakt, scripts automatically launch based on who your team is speaking with and react immediately to their behavior.
With no clicks or distractions, your agents can focus on providing top-tier customer service.
Real-time compliance notifications
Receive real-time notifications via Slack or Teams when a keyword or phrase is triggered live on the call.
Save time and ensure you’re covered as no one has time to sort through hundreds of calls.
These are configurable to your specific needs that you can edit anytime.
Summary & scoring within seconds
100% of calls are scored and summarized within seconds after the call is over.
No more waiting to receive actionable insights, call sentiment, and call summaries.
This eliminates subjectivity from agents while improving post-call work efficiency.
QA & conversational reporting
With 100% of calls being scored, easily identify where agents are successful and where there are gaps in order to accurately assess risk.
Set up your supervisors for success as Abstrakt helps you set standards/benchmarks for agents on the phone.
Plus, Abstrakt allows you to always have an audit trail.
Just look at the results
Increase in Accuracy of QA Scores
Decrease in Ramp Time
Increase in CSAT
Consistent customer service at scale
“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”
Sarah Lesemann
Customer Care Manager at Johnson & Johnson
Just like a QA employee, but better
It used to take 1.5 hours to find a call & give feedback, but Abstrakt has condensed that to 10 minutes. We can go through an entire call to find what should have been said, review scripting and rebuttals, and apply feedback for agents.
Brittany Montgomery
QC Manager at Customer Acquisition Group
Drive business & performance
“There are certain things agents absolutely have to say or do on phone calls and Abstrakt keeps agents compliant. It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner. Abstrakt allows us to do all of these things.”
Oliver Catt
Founder of The Cattalyst
Stop Revenue Leakage
“Abstrakt is helping us decrease the time it typically takes a new hire to get ramped up by providing live coaching and call feedback. Also, being a remote sales team, Abstrakt’s call recordings and transcripts allow me to coach effectively and provide feedback to my team on their calls.“
Nolan Lang
Sales Development Manager at Plate IQ
Frequently Asked Questions
Downloadable Content
See what Abstrakt can do for QA teams
