Automated QA & compliance with a human touch

Traditionally, managers and supervisors spend their time…

  • Reviewing less than 1% of calls, hoping the rest fall within compliance standards.
  • Constantly training and retraining agents on the same issues.
  • Waiting hours or days to access call recordings and transcripts.
  • Listening to “endless” calls to only find one coachable moment.

But have you ever thought about solving compliance risks & QA issues before they happen? That’s now possible with Abstrakt.

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Just look at the results

Increase in Accuracy of QA Scores

Decrease in Ramp Time

Increase in CSAT

Real-Time QA & Compliance

“This software helps to keep our Customer Service Specialists on track.

It also helps us keep track of conversations in the event we need to review them. 

Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Reduce Wait Times & Grow Volume

“We have been using Abstrakt for a few months, and it’s been a game-changer!

I do like their customer service as well.

They’re very hands-on in onboarding and supporting us, and they make sure that we maximize the use of their product.”

Drive business & performance

“There are certain things agents absolutely have to say or do on phone calls.

It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner.

Abstrakt allows us to do all of these things.”


Oliver Catt

Founder of The Cattalyst

Stop Revenue Leakage

Abstrakt fills the exact gaps that all sales reps face – not knowing what to say when faced with an objection.

Being able to handle objections in real-time is the best coaching you can have. It doesn’t get much faster than that!

Being able to coach reps faster allows for better overall ramp time.


Holly Signore

Director, Sales Development at PlateIQ

See what Abstrakt can do for QA teams