Automated QA & compliance with a human touch

Traditionally, managers and supervisors spend their time…

Reviewing less than 1% of calls, hoping the rest fall within compliance standards.
Constantly training and retraining agents on the same issues.
Waiting hours or days to access call recordings and transcripts.
Listening to “endless” calls to only find one coachable moment.

But have you ever thought about solving compliance risks & QA issues before they happen? That’s now possible with Abstrakt.

See Abstrakt In Action

How automated QA should be done

Get notified of issues in real-timeReceive notifications via Slack or Teams because no one has time to sort through hundreds of calls or wait for the QA team. You’ll know in real-time if a call falls out of compliance standards.
Scoring on 100% of callsReal-time scoring on 100% of calls, no more waiting hours or days. Plus measure beyond the standard KPIs – interruptions, patience level, playbook completion scores, and more.
Sentiment summary of callsFrom the words used to the tone and verbal cues of the customer or prospect, managers can easily review the overall experience on calls.
QA & feedback formsConfigurable forms that can be updated at any time allow managers to give manual feedback and coach agents.
Reporting aligned to business outcomesMeasure QA and compliance based on your desired business outcomes. Your QA data no longer has to be manually mapped to your call outcomes.

Just look at the results

Increase in Accuracy of QA Scores

Decrease in Ramp Time

Increase in CSAT

Read Our Customer Stories

Insurance
Financial Services
BPO
Software/Technology

Real-Time QA & Compliance

“This software helps to keep our Customer Service Specialists on track.

It also helps us keep track of conversations in the event we need to review them.

Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Reduce Wait Times & Grow Volume

“We have been using Abstrakt for a few months, and it’s been a game-changer!

I do like their customer service as well.

They’re very hands-on in onboarding and supporting us, and they make sure that we maximize the use of their product.”

Drive business & performance

“There are certain things agents absolutely have to say or do on phone calls.

It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner.

Abstrakt allows us to do all of these things.”

Oliver Catt

Founder of The Cattalyst

Stop Revenue Leakage

“Abstrakt fills the exact gaps that all sales reps face – not knowing what to say when faced with an objection.

Being able to handle objections in real-time is the best coaching you can have. It doesn’t get much faster than that!

Being able to coach reps faster allows for better overall ramp time.“