How Customer Acquisition Group reduced QA time by 83%
Abstrakt has drastically changed Customer Acquisition Group’s (CAG) QA process by allowing its QA team to be more efficient and effective.
What used to take one hour of monitoring calls, now takes 10 minutes using Abstrakt.
Plus, CAG agents were able to increase their Sales Per Hour (SPH) by 300% within a week after using Abstrakt.
Check out these QA resources
Why our customers continue to use Abstrakt
#1
Improve manager & agent operations
Achieve 100% coverage and close the loop between QA, coaching, and training all within one platform.
#2
Nothing slips through the cracks
Manual QA is exhausting. Abstrakt allows you to automate QA & compliance but with a human touch.
#3
Solve QA issues before they occur
Managers receive notifications via Slack or Teams in real-time when an issue occurs.