Looking to revamp your call scorecards? Steal these ones.

Empower Agents.
Ensure Compliance.

Call center platform that guides agents in real-time, eliminates subjectivity, and automates QA on every call to directly improve your business outcomes.

4.9 out of 5 stars

g2 badges - summer

Join Hundreds of Teams Just Like Yours

Abstrakt works with the tools you’re already using

As a platform, Abstrakt works within your existing ecosystem of tools to help you grow your business.

It enables growth through connection: the value comes not only from Abstrakt’s capabilities, but from its ability to connect with external tools, teams, data, and processes.

Your agents ready on day one

Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.

Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.

No more whispers or barging, it’s time for real-time call guidance.

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QA & compliance with a human touch

Have you ever thought about solving compliance risks before they happen?

Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.

Plus Abstrakt provides reporting that is aligned with your business outcomes.

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call transcript with feedback - agent

Post-call analytics & automation

Receive real-time conversational intelligence reporting details to see what leads to the call outcomes your business is looking to achieve.

Know exactly what your best agents are doing and how to replicate it instantly.

With Abstrakt, agents’ post-call work is cut in half. See how automation can improve your team’s efficiency.

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reporting dashboard - conversational

Call sentiment & summary in seconds

Easily sort by call sentiment to review the overall experience your customers or prospects have on the call.

This eliminates subjectivity while removing after-call work for agents.

Plus you can configure your notifications based on what is important to you.

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call sentiment summary

Just look at the results

Increase in Accuracy of QA Scores

Decrease in Ramp Time

Increase in CSAT

Elevate your coaching based on what works

“This software helps to keep our Customer Service Specialists on track.

It also helps us keep track of conversations in the event we need to review them. 

Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”

Sarah Lesemann

Customer Care Manager

at Johnson & Johnson

Easily navigate the complexity

It used to take us 1.5 hours to find a call and give feedback, but Abstrakt has condensed that to 10 minutes.

We can go through an entire call to find what should have been said, review scripting and rebuttals, and apple feedback for agents.

Abstrakt has allowed our QA team to be more efficient and effective.”

brittany Montgomery

Brittany Mongomery

QC Manager at

Customer Acquisition Group

Abstrakt has changed the way we operate

“Absolute game changer! Abstrakt creates and demands uniformity out of our sales team.

From beginning to end, everyone is the same.

This has been huge in how we train and grow our team.”

Clay Manship

Principal at

Midwest Cash Offer

Abstrakt helped us level up

“We were looking for something to help our team level up while also being able to decrease rep ramp time.

I didn’t know this type of technology existed, but it’s exactly what we were looking for.”

holly-signore

Holly Signore

Director of Sales Development

at PlateIQ

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