Looking for a quick fix on the QA side? Steal these QA scorecard templates.

Empower Agents.
Ensure Compliance.

Call center platform that guides agents in real-time, eliminates subjectivity, and automates QA on every call to directly improve your business outcomes.

4.9 out of 5 stars

g2 badges - summer

Join Hundreds of Teams Just Like Yours

So what is a call center platform?

A platform is software that works within a surrounding ecosystem of resources that helps you to grow your business.

It enables growth through connection: the value comes not only from its own features, but from its ability to connect external tools, teams, data, and processes.

Abstrakt is a platform that is designed to fit into your tech stack.

Your agents ready on day one

Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.

Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.

No more whispers or barging, it’s time for real-time call guidance.

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QA shouldn’t have to wait until after the call

Have you ever thought about solving compliance risks before they happen?

Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.

Plus Abstrakt provides reporting that is aligned with your business outcomes.

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call transcript with feedback - agent

Post-call analytics with the magic of real-time

Receive real-time conversational intelligence reporting details to see what leads to the call outcomes your business is looking to achieve.

Know exactly what your best agents are doing and how to replicate it instantly.

Plus eliminate the need to use multiple systems for visibility into every interaction of your team.

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reporting dashboard - conversational

Just look at the results

Increase in Accuracy of QA Scores

Decrease in Ramp Time

Increase in CSAT

Elevate your coaching based on what works

“This software helps to keep our Customer Service Specialists on track.

It also helps us keep track of conversations in the event we need to review them. 

Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”

Sarah Lesemann

Customer Care Manager

at Johnson & Johnson

Easily navigate the complexity

It used to take us 1.5 hours to find a call and give feedback, but Abstrakt has condensed that to 10 minutes.

We can go through an entire call to find what should have been said, review scripting and rebuttals, and apple feedback for agents.

Abstrakt has allowed our QA team to be more efficient and effective.”

brittany Montgomery

Brittany Mongomery

QC Manager at

Customer Acquisition Group

Abstrakt has changed the way we operate

“Absolute game changer! Abstrakt creates and demands uniformity out of our sales team.

From beginning to end, everyone is the same.

This has been huge in how we train and grow our team.”

Clay Manship

Principal at

Midwest Cash Offer

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