Join Hundreds of Teams Just Like Yours
How does real-time call guidance software work?
Abstrakt utilizes automated playbooks and real-time recommended responses to ensure your agents always say the right thing on calls.
Plus with call scoring, real-time transcription, and call feedback forms, Abstrakt decreases the need for manual QA.
Your agents ready on day one
Playbooks & scripts are launched based upon who your team is speaking with and react immediately to their behavior.
Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.
No more whispers or barging, it’s time for real-time call guidance.
QA shouldn’t have to wait until after the call
Have you ever thought about solving compliance risks before they happen?
Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.
Plus Abstrakt provides reporting that is aligned with your business outcomes.
Visibility into every call
Real-time doesn’t just stop at call coaching. Because we process data in real-time, you have access to it seconds after the call is over.
Best in call transcription accuracy (>96%), available across 125 different languages, and even paired with audio recordings.
Eliminate the need to use multiple systems for visibility into every interaction of your team.
Just look at the results
Increase in CSAT
Elevate your coaching based on what works
“This software helps to keep our Customer Service Specialists on track. It also helps us keep track of conversations in the event we need to review them. Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”
Customer Care Manager at Johnson & Johnson
Dashboards don’t ensure compliance, your agents do
“There are certain things agents absolutely have to say or do on phone calls. It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner. Abstrakt allows us to do all of these things.”
Founder of The Cattalyst
Fill the gaps that all sales reps face
“Abstrakt fills the exact gaps that all sales reps face – not knowing what to say when faced with an objection. Without this functionality, we are left flailing. Being able to handle objections in real-time is the best coaching you can have. It doesn’t get much faster than that! Being able to coach reps faster allows for better overall ramp time.“
Director, Sales Development at Plate IQ