Scaling any business, but especially call centers, can be challenging … to show you how to use science and data to help scale your call center. But first, we need to … our main points that you need to consider when looking to scale your team or business. 1) Proactive service
2) Identify strengths and … You can identify best practices, your best performers, and even create a predictable model…
The Difference Between Essential & Nice to Have
Who’s coaching your team when you’re not on every call? Our customers have been able to remove barge, whisper, and other manual call coaching tactics from their day-to-day process.
Abstrakt is just like a QA employee, but better. Imagine a world where software told you which calls needed to be listened to and which parts of the call needed to be addressed.
Transcription that exceeds 96% accuracy. Audio recordings paired with transcripts. And call scoring that removes the manual work of identifying your team’s performance.