Empower Agents.
Ensure Compliance.
Abstrakt fills the gap between call center agents and supervisors with real-time agent assist and post-call AI, increasing call quality and streamlining operations.
4.9 out of 5 stars
Does this sound familiar?
You train and role play with agents, but once they’re on the call it all goes away.
Reviewing only 5-10% of calls allows issues to easily slip through the cracks.
Post-call notes are missing or inaccurate, often reflecting the agent’s bias.
Real-time agent assist
Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.
Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.
No more whispers or barging, it’s time for real-time call guidance.
QA & compliance with a human touch
Have you ever thought about solving compliance risks before they happen?
Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.
Plus Abstrakt provides reporting that is aligned with your business outcomes.
Call sentiment & summary
Easily sort by call sentiment to review the overall experience your customers or prospects have on the call.
This eliminates subjectivity while removing after-call work for agents.
Plus you can configure your notifications based on what is important to you.
Voice analytics & insights
Receive real-time speech and voice analytics reporting to see what leads to the call outcomes your business is looking to achieve.
Know exactly what your best agents are doing and how to replicate it instantly.
With Abstrakt, agents’ post-call work is cut in half. See how automation can improve your team’s efficiency.
Post-call work automation
With Abstrakt, agents’ post-call work is cut in half as the call summary and notes get automatically added to your CRM.
The call summary and notes are automatically generated, removing agent bias and subjectivity.
See how Abstrakt’s post-call automation can improve your team’s efficiency.
Just look at the results
Increase in Accuracy of QA Scores
Decrease in Ramp Time
Increase in CSAT
Elevate your coaching based on what works
“This software helps to keep our Customer Service Specialists on track.
It also helps us keep track of conversations in the event we need to review them.
Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”
Sarah Lesemann
Customer Care Manager
at Johnson & Johnson
Easily navigate the complex situations
“It used to take us 1.5 hours to find a call and give feedback, but Abstrakt has condensed that to 10 minutes.
We can go through an entire call to find what should have been said, review scripting and rebuttals, and apple feedback for agents.
Abstrakt has allowed our QA team to be more efficient and effective.”
Brittany Mongomery
QC Manager at
Customer Acquisition Group
Abstrakt has changed the way we operate
“Absolute game changer! Abstrakt creates and demands uniformity out of our sales team.
From beginning to end, everyone is the same.
This has been huge in how we train and grow our team.”
Clay Manship
Principal at
Midwest Cash Offer
Abstrakt helped us level up
“We were looking for something to help our team level up while also being able to decrease rep ramp time.
I didn’t know this type of technology existed, but it’s exactly what we were looking for.”
Holly Signore
Director of Sales Development
at PlateIQ
Amazing tool for compliance
“The icing on the cake is that before with a small team we could only listen to so many calls.
With Abstrakt, we can listen to every call as if I had a QA team of 400 people.
That has helped us identify compliance issues or gaps in agent performance”.
Brittany Mongomery
QC Manager at
Customer Acquisition Group
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