Help your team in Real-Time

Real-Time Call Coaching Software

Software that listens and makes suggestions in Real-Time while automating call scorecards.

Watch A Quick Demo
homepage product image
Untitled design (6)
// Real-Time Call Coaching

The Difference Between Essential & Nice to Have

Real-Time Call
Coaching Software

Who’s coaching your team when you’re not on every call? Our customers have been able to remove barge, whisper, and other manual call coaching tactics from their day-to-day process.

Automated QA
& Compliance

Abstrakt is just like a QA employee, but better. Imagine a world where software told you which calls needed to be listened to and which parts of the call needed to be addressed.

Real-Time Transcripts,
Audio & Scoring

Transcription that exceeds 96% accuracy. Audio recordings paired with transcripts. And call scoring that removes the manual work of identifying your team’s performance.

// Testimonials

How is Abstrakt helping?

Emilia Clarke
Blue Signal Search
Matt Walsh, CEO & Founder
If companies can leverage Abstrakt's software, wow, it’s like getting a steroid shot in your sales cycle that will really help you get to that next level.
Emilia Clarke
Johnson & Johnson
Sarah Lesemann, Customer Care Manager
Abstrakt is night and day better than our previous solution. Our agents love Abstrakt! We couldn't have made a better decision switching from Balto.
// By the numbers

The Numbers Speak for Themselves

When our customer’s stopped being reactive with their coaching, that’s where things got interesting. 

Avg % Decrease in ramp time 78%
Avg % Increase in Win Rate Against competitors 69%
Avg % Increase in Qualified Opportunities 92%
// All things winning

Supercharge Your Career

how to use data to scale your call center coaching
Spencer Fossen - VP of Customer Success

How to use data to scale your Call Center Coaching

Scaling any business, but especially call centers, can be challenging … to show you how to use science and data to help scale your call center. But first, we need to … our main points that you need to consider when looking to scale your team or business. 1) Proactive service
2) Identify strengths and … You can identify best practices, your best performers, and even create a predictable model…

How to stand out in the conversational intelligence software world
Clare Dobson - VP of Marketing

How to stand out in the Conversational Intelligence Software world

We’ve been in the industry for a while and we can tell you what has worked vs. not worked when it comes to conversational intelligence software…Whether it’s a sales or customer success team, being able to use it across teams… it’s not only sales enablement, it’s company enablement!… From a prospect standpoint, the key things you want to look for are …

Your sales coaching approach is the problem - Double Slit Theory
Greg Reffner - CEO

Your Sales Coaching approach is the problem – Double Slit Theory

Why is sales coaching done the way it’s done? Well, to be blunt, a better option hasn’t existed. Sales coaching software, accompanied by the strategies and tactics to …. Thomas Young was trying to demonstrate the wave behavior of light, by candlelight, while performing his groundbreaking experiment. So what is the cliff notes version of what he discovered in his Double Slit Theory Experiment? … Natural Language Processing (NLP) has finally progressed to a …