Why Customer Service teams use Abstrakt
Improve CSAT Scores & AHT
With Abstrakt, agents are able to solve problems faster without sacrificing a high level of customer service.
Real-Time Call Guidance
Agents no longer need to put customers on hold as answers are delivered in 0.2 seconds without a supervisor having to be on the call.
Repeatable Call Process
By integrating at the disposition & call outcome level, Abstrakt can tell you what the best agents are doing and how to replicate it.