Build consistent customer service at scale

Abstrakt helps you turn things like this…

  • Managing the variability in agents’ scripts and responses during every call.
  • Investing hours listening and reviewing calls only to pinpoint one coachable moment.
  • Regularly onboarding new agents trying to overcome turnover or scale for growth.

Into results like this

38% Decrease in AHT
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How Johnson & Johnson reduced AHT by 38%

With team growth comes an immense amount of training, hiring, and coaching. Johnson & Johnson needed a tool that would help streamline their training and coaching.

With Abstrakt implemented, Johnson & Johnson has been able to decrease its average call handle time by 38%.

The Playbooks and Real-Time Recommended Responses give them a standardized method of training while giving the agents the confidence to take calls sooner.

Watch the video

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Why Customer Service teams use Abstrakt

#1

Improve CSAT Scores & AHT

With Abstrakt, agents are able to solve problems faster without sacrificing a high level of customer service.

#2

Real-Time Call Guidance

Agents no longer need to put customers on hold as answers are delivered in 0.2 seconds without a supervisor having to be on the call.

#3

Repeatable Call Process

By integrating at the disposition & call outcome level, Abstrakt can tell you what the best agents are doing and how to replicate it.

Check out these coaching resources

Abstrakt was built to help CS teams like yours.

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