Automated call sentiment & summary
What if you didn’t have to wait to know if something needed to be addressed? Abstrakt tells you what happened on a call as soon as it’s over.
Plus Abstrakt automatically adds call notes and summaries into your CRM which cuts post-call work in half.
Real-time agent assist & guidance
Abstrakt recognizes when your agents hit playbook points and removes them from their view.
Plus real-time recommended responses guide them to the correct answer within 0.2 seconds.
No more whispers or barging, it’s time for real-time call guidance.
Get notified in real-time
Receive notifications via Slack or Teams because no one has time to sort through hundreds of calls.
These are configurable to your specific needs that you can edit at any time.
You’ll know in real-time if your agents need help.
Call sentiment & summary
100% of calls are scored within seconds after the call is over.
No more waiting to receive actionable insights, call sentiment, and call summaries.
This eliminates subjectivity from agents while improving post-call work efficiency.
Reporting aligned to business outcomes
From patience level to average handle time to objection handling, you can see exactly what makes up a successful call based on the call outcomes.
Easily sort by teams or agents and see trends occurring across every call.
This gives supervisors direct action items from the reporting dashboard.
Post-call automation
With Abstrakt, agents’ post-call work is cut in half as the call summary and notes get automatically added to your CRM.
The call summary and notes are automatically generated, removing agent bias and subjectivity.
See how Abstrakt’s post-call automation can improve your team’s efficiency.
Just look at the results
Increase in Accuracy of QA Scores
Decrease in Ramp Time
Increase in CSAT
Consistent customer service at scale
“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”
Sarah Lesemann
Customer Care Manager at Johnson & Johnson
Just like a QA employee, but better
It used to take 1.5 hours to find a call & give feedback, but Abstrakt has condensed that to 10 minutes. We can go through an entire call to find what should have been said, review scripting and rebuttals, and apply feedback for agents.
Brittany Montgomery
QC Manager at Customer Acquisition Group
Drive business & performance
“There are certain things agents absolutely have to say or do on phone calls and Abstrakt keeps agents compliant. It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner. Abstrakt allows us to do all of these things.”
Oliver Catt
Founder of The Cattalyst
Stop Revenue Leakage
“Abstrakt is helping us decrease the time it typically takes a new hire to get ramped up by providing live coaching and call feedback. Also, being a remote sales team, Abstrakt’s call recordings and transcripts allow me to coach effectively and provide feedback to my team on their calls.“
Nolan Lang
Sales Development Manager at Plate IQ
Frequently Asked Questions
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