Automated call sentiment & summary
What if you didn’t have to wait to know if something needed to be addressed? Abstrakt tells you what happened on a call as soon as it’s over.
Plus Abstrakt automatically adds call notes and summaries into your CRM which cuts post-call work in half.
Automated call summary
No one has time to review every call transcript, but with Abstrakt, you can see a summary seconds after the call is over for you.
The call summary and notes are automatically generated, removing agent bias and subjectivity while saving the agent’s time.
Plus they get automatically added to your CRM.
Real-time PCI/PII/PHI masking
Abstrakt provides real-time masking of sensitive data. This means data is masked before it hits the database.
Review any call within seconds after it’s over and the information will already be redacted.
Plus you can configure it yourself based on what you need hidden.
Call sentiment & scoring
100% of calls are scored within seconds after the call is over.
No more waiting to receive actionable insights, call sentiment, and call details.
You can easily sort by sentiment analysis to see how your agents stack up against each other when it comes to call outcomes.
Easily share calls
With Abstrakt, you can share call details internally or externally without having to worry about sharing sensitive data.
You configure which data is redacted to ensure you stay in compliance.
Create a unified process by sharing call details with Abstrakt.
Get notified in real-time
Receive notifications via Slack or Teams because no one has time to sort through hundreds of calls.
These are configurable to your specific needs that you can edit at any time.
You’ll know in real-time if your agents need help.
Just look at the results
Increase in Accuracy of QA Scores
Decrease in Ramp Time
Increase in CSAT
Consistent customer service at scale
“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”
Sarah Lesemann
Customer Care Manager at Johnson & Johnson
Just like a QA employee, but better
It used to take 1.5 hours to find a call & give feedback, but Abstrakt has condensed that to 10 minutes. We can go through an entire call to find what should have been said, review scripting and rebuttals, and apply feedback for agents.
Brittany Montgomery
QC Manager at Customer Acquisition Group
Drive business & performance
“There are certain things agents absolutely have to say or do on phone calls and Abstrakt keeps agents compliant. It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner. Abstrakt allows us to do all of these things.”
Oliver Catt
Founder of The Cattalyst
Stop Revenue Leakage
“Abstrakt is helping us decrease the time it typically takes a new hire to get ramped up by providing live coaching and call feedback. Also, being a remote sales team, Abstrakt’s call recordings and transcripts allow me to coach effectively and provide feedback to my team on their calls.“
Nolan Lang
Sales Development Manager at Plate IQ
Frequently Asked Questions
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