Automated call sentiment & summary within seconds

Traditionally, managers and supervisors spend their time…

Trying to eliminate or decrease agent bias and subjectivity from after-call work
Reviewing calls for hours trying to identify ones that ended with unhappy (or happy) customers
Helping agents balance post-call work with service level

What if you didn’t have to wait to know if something needed to be addressed? Abstrakt tells you as soon as the call is over.

Abstrakt Can Help

How sentiment & summary should be done

Easily sort by call sentiment From the words used to the tone and verbal cues of the customer or prospect, managers can easily review the overall experience on calls.
Call summary within secondsEliminate subjectivity from the call summary and know exactly what happened. Abstrakt automates the after-call work for you within seconds after the call is over.
Configure your scorecardsUse predefined prompts or enter your own based on what is important to you to see exactly what happens on every call.
Reporting aligned to business outcomesMeasure calls based on your desired business outcomes. Your data no longer has to be manually mapped to your call outcomes.

Just look at the results

Increase in Accuracy of QA Scores

Decrease in Ramp Time

Increase in CSAT

Read Our Customer Stories

Insurance
Financial Services
Software/Technology

Real-time scoring & compliance

“This software helps to keep our Customer Service Specialists on track.

It also helps us keep track of conversations in the event we need to review them.

Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Reduce wait times & grow volume

“We have been using Abstrakt for a few months, and it’s been a game-changer!

I do like their customer service as well.

They’re very hands-on in onboarding and supporting us, and they make sure that we maximize the use of their product.”

Stop revenue leakage

“Abstrakt fills the exact gaps that all sales reps face – not knowing what to say when faced with an objection.

Being able to handle objections in real-time is the best coaching you can have. It doesn’t get much faster than that!

Being able to coach reps faster allows for better overall ramp time.“