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How to Build a Top Tier Sales Tech Stack
Building a sales tech stack from scratch can be daunting for any team. It requires thoughtful consideration of the unique needs of your sales team, the resources available, and the cost of implementing and onboarding each piece. Let’s explore three key steps to creating a top tier sales tech stack that will work for you […]
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Why we named our startup “Abstrakt”
When we were naming our company we had a couple of requirements. Never did we think “Abstrakt” would become the name initially. Some of the requirements were ambitious and some of them were kind of silly. Honestly, to put it plainly, some of those decisions have caused us some problems. But when you’re starting a […]
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Will call intelligence software take over call centers
It is possible that call intelligence software (AI-based) could be used to handle some tasks currently performed by call center agents. However, it is improbable that this software will completely take over the agent’s role altogether as many people still want to talk directly to a human. AI technology did handle about 20% of customer […]
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Best Practices for B2B sales in an Economic Downturn
Were you around for the 2008 financial crisis? If you were in B2B sales then you remember how drastically different things were then just a year ago. Selling in an economic downturn is never easy, but companies and salespeople can thrive. The tactics look different than what most B2B sales reps are used to. We […]
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Call Scorecards and QA: Why they should never be fully automated
With the evolution of technology (especially in 2023), automation is all around us. With Abstrakt, we originally thought that it should fully automate call scorecards, quality assurance, and call reviews. We are partially right. Let’s explain why. Automation has a place, but also why we believe there will always be a human element – at […]
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Real-Time Call Coaching vs. Conversational Intelligence
A common question we receive is “how are you different from other conversational intelligence platforms?” Instead of making you book a demo Abstrakt to find out the exact difference, we are going to share the dirty details here. First, we’ll address the elephant in the room. You may see on our website that we say […]
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Q&A with Spencer Fossen, VP of Customer Success at Abstrakt
Today we’ve got the inside scoop on the one and only Spencer Fossen, VP of Customer Success at Abstrakt! Spencer has moved up the sales ladder going from sales rep to account executive to business development manager to head of growth. Most recently he’s made the jump to customer success and is crushing it. Read […]
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Real-time call coaching tools for increased productivity in 2023
For a lot of SDRs and Sales Managers, 2022 was the year of overwhelm. Constantly behind on work and grinding more for diminishing results. That’s where real-time call coaching tools come in. That’s the nice thing about a new year, isn’t it? It’s a clean break from the past and an opportunity to sweep out […]
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Why You Should Be Automating Quality Assurance with AI
Quality assurance (QA) is a critical component of any call center, insurance company, or financial services institution. But it’s also time-consuming and repetitive work. Let’s explore how AI can help automate QA and improve your team’s efficiency. Most people immediately jump to the conclusion that artificial intelligence (AI) is going to take over their job. […]
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ChatGPT and how it’s affecting the B2B sales world
ChatGPT is all the rage at the moment – you can’t go anywhere without hearing about it. So we had to try it. It actually articulated the value of real-time sales coaching software surprisingly well. When asking ChatGPT what real-time sales coaching software is, here is the response: “Real time sales coaching software can be valuable for […]
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Lessons learned starting Abstrakt
We are quickly coming up on the three-year anniversary of Abstrakt (which is crazy to say) and let me tell you that being in the conversational intelligence software space is not easy. Lately, I have realized that even at the size we are now the story of why the company started and how it got here are […]
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How Marketing and Sales teams can actually use Sales Coaching
Marketing and sales teams have more in common than you think. It goes beyond having the same goals, it’s all about the journey and what you learn along the way. You might be asking yourself, how the heck do marketing teams learn from sales coaching? And why is that even important to how marketing and […]
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