Scaling any business, but especially call centers, can be challenging … to show you how to use science and data to help scale your call center. But first, we need to … our main points that you need to consider when looking to scale your team or business. 1) Proactive service
2) Identify strengths and … You can identify best practices, your best performers, and even create a predictable model…
We’ve been in the industry for a while and we can tell you what has worked vs. not worked when it comes to conversational intelligence software…Whether it’s a sales or customer success team, being able to use it across teams… it’s not only sales enablement, it’s company enablement!… From a prospect standpoint, the key things you want to look for are …
Why is sales coaching done the way it’s done? Well, to be blunt, a better option hasn’t existed. Sales coaching software, accompanied by the strategies and tactics to …. Thomas Young was trying to demonstrate the wave behavior of light, by candlelight, while performing his groundbreaking experiment. So what is the cliff notes version of what he discovered in his Double Slit Theory Experiment? … Natural Language Processing (NLP) has finally progressed to a …
What’s Worked in SaaS Marketing. This is a reminder that this is what has worked for our company… forward when it comes to your SaaS marketing strategy. Pivoting too often … While we would love to say that we know exactly when to pivot … Influencer marketing is great and can be super helpful when it comes to B2B SaaS marketing. But it can also bite you in…
Managers and leaders still listen to call recordings for hours on end, schedule time with the rep or agent to discuss what happened (and why it did not go right), still do…not as simple as inserting a rep on the front line and six-months later expecting the same repeatable revenue. Failing to … Try real-time sales coaching and stop the insanity. Or if you’re not ready, why not…
The evidence is compelling, those who put in the work now can see an exponential outcome. Through the pandemic, sales teams had to make drastic changes to ensure teams were hitting their quota… the same thing has to happen now. Smaller sales team, same quota? So what. Go ….
We want to show you how to compare analytics and reporting options when it comes to your outbound call tracking software…. If your current outbound call tracking software does NOT provide automated QA and compliance, here is your first sign to take a look at … We suggest to do the…
Inoculation theory is a social psychological/communication theory that explains how an attitude or belief can be protected against persuasion or influence. What does inoculation theory and sales coaching have in common … Old school sales coaching
Sales coaching, up until now, has focused on memorizing and ….
Conversational intelligence is NOT the same as real-time. If companies are saying “real-time” when talking about analytics or insights, that’s just a … The reason you can build trust with conversational intelligence is you can take a step back and see the journey of your prospect. What have they been … While conversational intelligence helps you understand your prospect after …
This is a no brainer. But most managers spend too much time on this instead of automating their QA and compliance. Find …. When turnover is high, onboarding becomes even more important. You should have a solid … Sure, more negative feedback will come in than positive. But this is still a great way to see the …