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How your insurance agents could be selling more with Call Analytics Software

Why your insurance agents could be selling more with better call analytics software

First, we need to understand the main tools your agents should be equipped with. Without … From that software, you can create the following helpful training tools: QA Scorecard, CSAT Surveys … But only if they’re given the right guidance and tools to make that happen. This is where call analytics software comes in …

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How to create a better team with remote call training

How to create a better team with remote call training

Investing in call training for your team ranks just as important as onboarding new team members properly. The reps or agents on the phone need to be … Personalize Your Call Training Programs. Personalization takes more time, but … Here are some examples of each: Positive: ”It was great that you managed to complete all of your call notes and expand on next steps …