Confident, capable agents from day one

Abstrakt reduces onboarding time for agents by more than half with real-time agent assist and automated post-call work, removing agent bias and subjectivity.

Fewer mistakes, less coaching time, and way more confidence on day one.

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Meet Ryan, an Operations leader

One of Ryan’s challenges was getting new agents up to speed quickly without sacrificing compliance or call quality.

Training was taking way too long, coaching felt reactive, and by the time quality issues were caught, it was hard to re-train agents.

Ryan was constantly in catch-up mode. He knew he needed to make a change.

Then he discovered Abstrakt.

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How Abstrakt helped Ryan

Real-Time Agent Assist

Agents get instant, automated guidance and know exactly which script to use based on who’s calling.

PCI/PII/PHI Masking

Real-time masking of sensitive data before it hits the database makes sharing call scorecards with clients even easier.

Automated Summary & Sentiment
Summary and notes are automatically generated, removing agent bias and subjectivity while saving time.

Now, onboarding takes a fraction of the time. Agents are hitting benchmarks in days, not months. And Ryan? Well, he’s no longer buried in call reviews and playing catch-up.

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Frequently Asked Questions

No. We use customer-configured playbooks and recommended responses to guide the agents.

You can leverage AI to have Abstrakt make recommendations, but under no circumstances will agents be presented with content to use that has yet to be approved by you.

Our software can provide recommended responses in 400 milliseconds. It’s truly that fast. Most other companies take 1-2 seconds at best.

Abstrakt compares speech-to-text providers annually and consistently chooses Google as the engine to power this part of our platform today.

They regularly exceed 96% accuracy. You can give it a try yourself, just ask us how.

Abstrakt offers PCI/PHI/PII masking for the transcript and audio file for every call.

Our customers can choose to enable this with the click of a button.

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