Voice analytics & post-call automation

Let Abstrakt help you discover the true drivers of agent performance.

Remove agent bias on call notes and summaries while reducing the time spent on after-call work as Abstrakt automatically sends it all to your CRM.

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Real-time agent assist & guidance

Abstrakt recognizes when your agents hit playbook points and removes them from their view.

Plus real-time recommended responses guide them to the correct answer within 0.2 seconds.

No more whispers or barging, it’s time for real-time call guidance.

Get notified in real-time

Receive notifications via Slack or Teams because no one has time to sort through hundreds of calls.

These are configurable to your specific needs that you can edit at any time.

You’ll know in real-time if your agents need help.

Call sentiment & summary

100% of calls are scored within seconds after the call is over.

No more waiting to receive actionable insights, call sentiment, and call summaries.

This eliminates subjectivity from agents while improving post-call work efficiency.

Reporting aligned to business outcomes

From patience level to average handle time to objection handling, you can see exactly what makes up a successful call based on the call outcomes.

Easily sort by teams or agents and see trends occurring across every call.

This gives supervisors direct action items from the reporting dashboard.

Post-call automation

With Abstrakt, agents’ post-call work is cut in half as the call summary and notes get automatically added to your CRM.

The call summary and notes are automatically generated, removing agent bias and subjectivity.

See how Abstrakt’s post-call automation can improve your team’s efficiency.

Just look at the results

Increase in Accuracy of QA Scores

Decrease in Ramp Time

Increase in CSAT

Read Our Customer Stories

Consistent customer service at scale

“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Learn more about Abstrakt for CS teams

Just like a QA employee, but better

It used to take 1.5 hours to find a call & give feedback, but Abstrakt has condensed that to 10 minutes. We can go through an entire call to find what should have been said, review scripting and rebuttals, and apply feedback for agents.

Brittany Montgomery

QC Manager at Customer Acquisition Group

Learn more about Abstrakt for QA & Compliance

Drive business & performance

“There are certain things agents absolutely have to say or do on phone calls and Abstrakt keeps agents compliant. It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner. Abstrakt allows us to do all of these things.”

Oliver Catt

Founder of The Cattalyst

See how Abstrakt helps with Training & Coaching

Stop Revenue Leakage

“Abstrakt is helping us decrease the time it typically takes a new hire to get ramped up by providing live coaching and call feedback. Also, being a remote sales team, Abstrakt’s call recordings and transcripts allow me to coach effectively and provide feedback to my team on their calls.“

Nolan Lang

Sales Development Manager at Plate IQ

See how Abstrakt helps Sales teams

Frequently Asked Questions

No. We use customer-configured playbooks and recommended responses to guide the agents.

You can leverage AI to have Abstrakt make recommendations, but under no circumstances will agents be presented with content to use that has yet to be approved by you.

Unlike other vendors that charge extra or set a limit on this; we will retain your call data for the length of time you are a customer.

This is included in the cost of your agreement with us.

Abstrakt offers PCI/PHI/PII masking for the transcript and audio file for every call.

Our customers can choose to enable this with the click of a button.

See more FAQs