// Hello Real-Time. goodbye reactive.

Real-Time Call Coaching Software

Unlimited intelligence provided to your team in less than a second. Yes, it’s that fast.

Real-Time Objection Handling

With Recommended Responses, every time Abstrakt hears the phrases or words that are configured in your automated playbook, the top suggestions, and applicable resources are provided within 0.2 seconds!

Automated Playbooks + Scripts

Configure playbooks, scripts, and call structures in minutes based on your proven approach. We do the heavy lifting for you! Each point or question will disappear after Abstrakt hears your team complete each one.

Actionable Insights

Accurate transcripts, audio recording options that are matched to the transcript, and live insights and analysis of the call… you can have it all with Abstrakt. Scale yourself when your team uses real-time software.

Watch A Quick Demo
app-screens
// Facing the same problems across industries

Rated #1 by G2 for Likelihood to Recommend

SAAS

From top of funnel prospecting to account level customer success, Abstrakt helps you book more meetings, achieve net-negative churn, and reduce overall administrative work.

Insurance

Abstrakt’s real-time capabilities give agents the freedom and advantage to win more quotes, process claims more efficiently, and provide an overall excellent customer experience.

Financial Services

Where every conversation has the power to make or break your brand, you can't leave them up for chance. Abstrakt tells you exactly which calls fall out of compliance without having to listen to every call.

Staffing/Recruitment

When every conversation impacts your bottom line, missing critical information is not acceptable. Get more placements, never miss a referral, and get your transcripts and call notes within seconds.

Recruiter_transcriptv2
// Fastest Real-Time Software

8 Reasons Why It's Worth It

1. With recommended responses, never miss an objection or handle a question incorrectly again.

2. With automated playbooks, always know the right talking points or compliance statements based on the situation your team finds themselves in.

3. Automated data entry ensures you always have a record of every conversation.

4. Audio recordings paired with searchable transcripts allow you to find everything you ever need (without the use of multiple systems).

5. Instantly know which calls need to be reviewed for QA or compliance issues.

6. We intentionally use the word configurable, your team could be up and running in days.

7. According to G2, we’re ranked #1 when it comes to Customer Support.

8. Because it just plain works.

// From Reps to Leaders

Lack of Data Isn't The Problem

Sales Leaders
Boost your team’s meetings booked, improve win rate, and allow managers to spend more time with your reps instead of listening to calls. Hello to Real-Time Coaching software in 0.2 seconds (yes, you read that right!). Goodbye to listening to every call or role playing the same issues over and over again.
Reps/Agents
All of your qualifying questions, playbooks, and battlecards are provided live on every call for you. No more flipping through notes or forgetting how to overcome an objection. Boost your numbers, save time, improve win rates, and provide an overall better experience on the phone as you’ll be 100% focused on the customer or prospect.
Frontline Managers
Tired of role playing the same thing? Or maybe you need software that can be on every call so you don’t have to be? With Abstrakt, recommended responses are given to reps/agents live on the call to get reps back on track if they get flustered. Plus insights, call scoring, and transcript are provided instantly after the call is over.
// All things winning

Supercharge Your Career

how to use data to scale your call center coaching
Blog
Spencer Fossen - VP of Customer Success

How to use data to scale your Call Center Coaching

Scaling any business, but especially call centers, can be challenging … to show you how to use science and data to help scale your call center. But first, we need to … our main points that you need to consider when looking to scale your team or business. 1) Proactive service
2) Identify strengths and … You can identify best practices, your best performers, and even create a predictable model…

LEARN MORE
How to stand out in the conversational intelligence software world
Blog
Clare Dobson - VP of Marketing

How to stand out in the Conversational Intelligence Software world

We’ve been in the industry for a while and we can tell you what has worked vs. not worked when it comes to conversational intelligence software…Whether it’s a sales or customer success team, being able to use it across teams… it’s not only sales enablement, it’s company enablement!… From a prospect standpoint, the key things you want to look for are …

LEARN MORE
Your sales coaching approach is the problem - Double Slit Theory
Blog
Greg Reffner - CEO

Your Sales Coaching approach is the problem – Double Slit Theory

Why is sales coaching done the way it’s done? Well, to be blunt, a better option hasn’t existed. Sales coaching software, accompanied by the strategies and tactics to …. Thomas Young was trying to demonstrate the wave behavior of light, by candlelight, while performing his groundbreaking experiment. So what is the cliff notes version of what he discovered in his Double Slit Theory Experiment? … Natural Language Processing (NLP) has finally progressed to a …

LEARN MORE