Real-Time Call Coaching Software for your agents

Help your agents always say the right thing at the right time. With Abstrakt, your team can now:

Overcome objections or challenges in real-time with recommended responses
Never forget a playbook or talk track again
100% of calls are scored in real-time

Don’t you hate when companies say their software is configurable, but takes weeks to customize? Abstrakt was built to be configurable by you. Check out everything you need to know about real-time call coaching software.

Configure your playbooks and scripts in minutes based upon your proven approach. Abstrakt recognizes when your team hits on those key points, and removes it from their view to keep them on track.

Real-time recommend responses are prompted in 0.2 seconds when your team faces a challenge or an objection.

Abstrakt identifies coaching opportunities to tell leaders exactly which calls to listen to. Feedback can be added into the call details.

Real-time call coaching software-playbook_app

Making leaders more productive

“If companies can leverage Abstrakt’s software, wow, it’s like getting a steroid shot in your sales cycle that will really help you get to that next level.”

Matt Walsh

CEO & Founder of Blue Signal

8 Reasons Why Real-Time Is Worth It

With recommended responses, never miss an objection or handle a question incorrectly again.
With automated playbooks, always know the right talking points or compliance statements.
Automated data entry ensures you always have a record of every conversation.
Audio recordings paired with searchable transcripts allow you to find everything you need.
Instantly know which calls need to be reviewed for QA or compliance issues.
Abstrakt is the fastest real-time call coaching software on the market, we’ll prove it.
We’re ranked #1 by G2 for Ease of Use & Customer Support.
Abstrakt just plain works.

Software/ Technology
Insurance
Staffing & Recruitment
Financial Services
BPO

Stop Revenue Leakage

“Abstrakt is helping us decrease the time it typically takes a new hire to get ramped up by providing live coaching and call feedback. Also, being a remote sales team, Abstrakt’s call recordings and transcripts allow me to coach effectively and provide feedback to my team on their calls.“

Nolan Lang

Sales Development Manager at Plate IQ

Just like a QA employee, but better

“This software helps to keep our Customer Service Specialists on track. It also helps us keep track of conversations in the event we need to review them. Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Abstrakt is my stenographer

“I have found that using real-time call coaching software has been very helpful in my recruitment process. I use Abstrakt on every candidate intake, cold call, and debrief. There are many times when I have not used Abstrakt and after the call, I wish I would have.“

Ivan Glinyany

Executive Recruiter at Blue Signal

Risk reduction & compliance monitoring

“Transcripts are clear and concise. Playbooks and recommended responses work as advertised. We are so excited to complete the integration process with Genesys!”

Mid-Market
Financial Services Company

Drive business & performance

“There are certain things agents absolutely have to say or do on phone calls. It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner. Abstrakt allows us to do all of these things.”