Real-Time Call Coaching Software for your agents

Help your agents always say the right thing at the right time. With Abstrakt, your team can now:

  • Overcome objections or challenges in real-time with recommended responses
  • Never forget a playbook or talk track again
  • See what the best agents are doing as Abstrakt aligns with your business outcomes
See Abstrakt In Action

Don’t you hate when companies say their software is configurable, but takes weeks to customize? Abstrakt was built to be configurable by you. Check out everything you need to know about real-time call coaching software.

Configure your playbooks and scripts in minutes based on your proven approach. Abstrakt recognizes when your team hits on those key points, and removes it from their view to keep them on track.

Real-time recommended responses are prompted in 0.2 seconds when your agents face a question or an objection.

Abstrakt identifies coaching opportunities to tell leaders exactly which calls to listen to. Plus agents and managers can provide feedback on calls.

Real-time call coaching software-playbook_app

Real-Time Software Aligned To Your Business Outcomes

“This software helps to keep our Customer Service Specialists on track. It also helps us keep track of conversations in the event we need to review them. Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”

Sarah Lesemann

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

8 Reasons Why Real-Time Is Worth It

  • With recommended responses, never miss an objection or handle a question incorrectly again.
  • With automated playbooks, always know the right talking points or compliance statements.
  • Automated QA & data entry ensures you always have a record of every conversation.
  • Audio recordings paired with searchable transcripts allow you to find everything you need.
  • Instantly know which calls need to be reviewed for QA or compliance issues.
  • Abstrakt is the fastest real-time call coaching software on the market, we’ll prove it.
  • We’re ranked #1 by G2 for Ease of Use & Customer Support.
  • Abstrakt just plain works.

Drive business & performance

“There are certain things agents absolutely have to say or do on phone calls. It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner. Abstrakt allows us to do all of these things.”

Oliver Catt

Founder of The Cattalyst

Risk reduction & compliance monitoring

“Transcripts are clear and concise. Playbooks and recommended responses work as advertised. We are so excited to complete the integration process with Genesys!”

Mid-Market
Financial Services Company

Just like a QA employee, but better

“This software helps to keep our Customer Service Specialists on track. It also helps us keep track of conversations in the event we need to review them. Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Stop Revenue Leakage

“Abstrakt is helping us decrease the time it typically takes a new hire to get ramped up by providing live coaching and call feedback. Also, being a remote sales team, Abstrakt’s call recordings and transcripts allow me to coach effectively and provide feedback to my team on their calls.“

nolan lang

Nolan Lang

Sales Development Manager at Plate IQ

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See what Abstrakt can do for your team.

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