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Call Coaching Template for High-Performing 1:1s
Take this template to your next coaching session and see immediate results. Before The Next Coaching Session Agent: Choose 3 to 6 calls that they want to review in the coaching session These calls will be sent to the manager the day BEFORE the session Manager: Keep a running doc of agenda items throughout the…
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Building a Repeatable Call QA process
Creating a QA Framework Creating a solid QA framework has three parts: To start, we always suggest that you answer these four questions: Best Practices for a Repeatable Call QA Process Standardization of processes Automation Ensure all channels are being monitored Let agents dispute bad scores QA software should work for you, not against you
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Call Scorecard Templates
Why this call scorecard template? At Abstrakt, we’ve analyzed over 5.8 million calls and have customers across many industries. We’ve seen what works and what doesn’t work. That’s why we’ve put together this awesome template that you can steal. It’s formatted in a Google Sheet so all you have to do is make a copy.…
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Cold Calling Guide
Cold calling is arguably the hardest part of sales. Interrupting someone in the middle of a task they were focused on, nailing a solid first impression in less than seven seconds, and then persuading them into some action (usually scheduling a meeting). We hope our Cold Calling Guide helps you to build a Framework for…
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Secret Template for Inbound Demos
Your marketing team spent hundreds of dollars to generate that Demo Request that just got booked on your calendar. The prospect has already done their research, better make sure your first meeting with them acknowledges that. Use our Inbound Demo Framework to make sure that MQL has it’s highest chance of success to convert into…
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Must Haves for a Discovery Call
Hundreds of phone calls and emails have been completed to finally get this meeting on the calendar. Your prospect knows they have pain, but might not know a solution exists. It is up to you to acknowledge this, and meet your prospect where they are earlier in the funnel. Follow our Outbound Demo Framework to…
Templates
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