How real-time call guidance software should work
Making leaders more productive
“This has been a phenomenal experience with Abstrakt so far.
The level of transparency that Abstrakt has provided as to what is going to take place at each step of the way has been amazing.
Customer Care Manager at Johnson & Johnson
Just look at the results
Increase in CSAT
Your agents will be ready on day one
Help your team handle more calls in less time with Abstrakt’s real-time agent assist software.
Playbooks and Recommended Responses are used to ensure your agents always know the right thing to say at the right time.
Plus reducing ramp time has never been easier with real-time call guidance.
Automated QA & compliance with a human touch
Get notified of issues in real-time with Abstrakt’s supervisor notifications. Compliance issues can be solved before they even happen.
Plus every call is scored within seconds of the call being over. No more waiting to see which calls need your attention.
Conversational Intelligence with the magic of real-time
Receive real-time conversational intelligence reporting details to see what leads to the call outcomes your business is looking to achieve.
Know exactly what your best agents are doing and how to replicate it instantly.