Real-Time Call Guidance & Automated QA

Abstrakt can help you solve problems like these…

Waiting hours or days to access call recordings and transcripts.
Reviewing less than 1% of calls, hoping the rest fall within compliance standards.
Spending hours manually inputting data into Excel to track and score calls.

Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.

Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.

No more whispers or barging, it’s time for real-time call guidance.

Have you ever thought about solving compliance risks before they happen?

Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.

Plus Abstrakt provides reporting that is aligned with your business outcomes.

Easily sort by call sentiment to review the overall experience your customers or prospects have on the call.

This eliminates subjectivity while removing after-call work for agents.

Plus you can configure your notifications based on what is important to you.

Receive real-time conversational intelligence reporting details to see what leads to the call outcomes your business is looking to achieve.

Know exactly what your best agents are doing and how to replicate it instantly.

With Abstrakt, agents’ post-call work is cut in half. See how automation can improve your team’s efficiency.

With Abstrakt, agents’ post-call work is cut in half as the call summary and notes get automatically added into your CRM.

The call summary and notes are automatically generated, removing agent bias and subjectivity.

See how Abstrakt’s post-call automation can improve your team’s efficiency.

Increase in Accuracy of QA Scores

Decrease in Ramp Time

Increase in CSAT