Better to be safe, than sued

Listening to thousands of calls, filling out compliance spreadsheets, and spending hours doing one-on-one coaching are “old school” methods still being used to remain compliant. With Abstrakt you can now:

  • Stop being reactive with compliance issues
  • Do more with less when budgets are tight
  • Reduce the pain of agent attrition
agent dashboard -main

Abstrakt is just like a QA employee, but better. Imagine a world where software told you which calls needed to be listened to and which parts of the call needed to be addressed. That’s what Abstrakt does.

Configure your playbooks and scripts in minutes based upon your proven approach. Abstrakt recognizes when your team hits on those key points, and removes it from their view to keep them on track.

Real-time coaching with recommended responses to ensure agents always know the right thing to say.

Configurable options allow you to define which information you want masked and removed from viewing.

callscorecard_feedback_transcript_agent

“This software helps to keep our Customer Service Specialists on track. It also helps us keep track of conversations in the event we need to review them. Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Frequently Asked Questions

Our software can provide recommended responses in 400 milliseconds. It’s truly that fast. Most other companies take 1-2 seconds at best.

Abstrakt uses Google’s speech-to-text technology (the best in the industry) to give our customers transcripts that are higher than 96% accuracy.

Abstrakt can work with 125 languages.

Absolutely! With millions of calls analyzed, we can provide the best practices to you and your team.

We can get you up and running within days! Abstrakt is configurable so there is no coding or training time needed.

We are transparent. No hidden fees or costs, you just pay per user.

C-Suite

Better to be safe, than sued

Real-time call coaching software automates which playbooks your agents use in real-time to ensure that proper compliance statements are made. Plus it scores calls in real-time to avoid the guesswork of which calls to review.

Leaders

Eliminate manual and repetitive work

Help your team drive efficiency and effectiveness with automated scripts and real-time recommended responses. Hit your key metrics like CSAT, AHT, and NPS using Abstrakt.

Agents

No more whispers or interruptions

Exceed customer expectations on every phone while staying compliant with regulations. With real-time call coaching software, you never have to worry about missing something important.

Ready to fall out of your chair? Let’s chat.