“This software helps to keep our Customer Service Specialists on track. It also helps us keep track of conversations in the event we need to review them. Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”
Customer Care Manager at Johnson & Johnson
Frequently Asked Questions
Better to be safe, than sued
Real-time call coaching software automates which playbooks your agents use in real-time to ensure that proper compliance statements are made. Plus it scores calls in real-time to avoid the guesswork of which calls to review.
Eliminate manual and repetitive work
Help your team drive efficiency and effectiveness with automated scripts and real-time recommended responses. Hit your key metrics like CSAT, AHT, and NPS using Abstrakt.
No more whispers or interruptions
Exceed customer expectations on every phone while staying compliant with regulations. With real-time call coaching software, you never have to worry about missing something important.