The additional ½ secret includes:
Misconceptions around NPS & CSAT and breakdowns of specific customer loyalty winning secrets
Secret #1: Prioritize the experience
This should be a no-brainer. We won’t spend much time on it.
Companies with a superior experience bring in almost 6 times more revenue than their competitors that don’t prioritize it.
Sounds great, where do I start? We go over that in this guide, download it now!
Secret #2: Training & coaching agents
The never-ending cycle of training and coaching.
The best customer service teams are those who receive continuous education and coaching to improve their skills.
With time being invaluable to leaders and supervisors, AI can be very beneficial. Listening to call recordings or reviewing the same issues over and over again isn’t “coaching”.
However, utilizing AI can free up your time to provide direct one-on-one or small-group coaching to your agents.
Secret #3: AI and data analytics are very beneficial to improve NPS & CSAT
Early adopters have committed to utilizing AI and data analytics to improve their teams. Are you being left behind?
AI is here to stay and it is helping contact centers around the world improve their daily operations.
Abstrakt has found that companies who use AI-driven software to help with live, real-time coaching have decreased ramp time by 63% and increased CSAT by 27%.
And read the other 5 1/2 secrets by downloading this guide 🙂