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Navigating the Future of Customer Experience and Innovation
What do innovation and customer experience have in common? Innovation generally refers to something new or a change made to an existing product or idea that can improve the overall outcome. When innovation is brought into the customer experience, it should either make it quicker or easier for the customer. Let’s look at call intelligence…
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Net Promoter Score with John Walter
The Contact Center KPI Podcast is live! Our very first episode features John Walter, COO at ZMAXINC and host of the CX, AI, and Outsourcing Podcast. We dive into Net Promoter Score and how this KPI can give companies the insight they need to improve the overall customer journey. If you could only do one…
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8 1/2 Secrets to Solidify Customer Loyalty
The additional ½ secret includes: Misconceptions around NPS & CSAT and breakdowns of specific customer loyalty winning secrets … Secret #1: Prioritize the experience This should be a no-brainer. We won’t spend much time on it. Companies with a superior experience bring in almost 6 times more revenue than their competitors that don’t prioritize it.…
Customer Loyalty
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