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Transformation of the conversational intelligence industry over the last five years
Over the last five years, the conversational intelligence industry has undergone a significant transformation. And it’s all due to the advancements in artificial intelligence (AI). Five years ago, the market wasn’t saturated like it is now. If you google “conversational intelligence software”, you’ll see pages and pages of companies now offering a solution. The industry […]
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Give Your Customer Service Team Your Attention (Plus QA Hacks)
Customer service is not a revenue-generating arm of most businesses. Therefore, the attention remains on cutting costs and becoming more efficient. Not necessarily giving customer service teams the resources or agents they need to be the most effective. However, customer service is a critical aspect of any business, as it helps to ensure customer satisfaction […]
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Understanding the Customer Journey
Do you understand your customer’s journey? From the first time they saw your company to what made them buy and what keeps them as a customer. Most companies want the outcome of understanding their customer’s journey without doing the leg work. Sure that will take you somewhere, but it won’t be far. Our advice – […]
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Lose the Distractions & Get to Work
Taylor Stevens, Client Success Lead at NextPatient, joins us to talk about the transition to the startup world and how… The first piece of advice is communication. If you aren’t on the same page as your Founder(s), it makes your … Plus we talked all about how & when to grow your team …
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Q&A with Spencer Fossen, VP of Customer Success at Abstrakt
Today we’ve got the inside scoop on the one and only Spencer Fossen, VP of Customer Success at Abstrakt! Spencer has moved up the sales ladder going from sales rep to account executive to business development manager to head of growth. Most recently he’s made the jump to customer success and is crushing it. Read […]
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Starting from scratch & building your future
Making the decision to join an early-stage startup is already risky, but to join and build a thriving Customer Success function (with no CS background)… that’s bold. But that’s what Matt Hensler, Founder & Executive Consultant at inswing, did. He pivoted from marketing to customer success. However, his agency background of knowing how to provide […]
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How to stand out in the Conversational Intelligence Software world
When you google “conversational intelligence software”, how many pages of results do you see? A zillion. We’re going to dive into what separates the top companies from the masses. Do we have everything figured out? No, of course not. But we’ve been in the industry for a while (since Gong was the only major player), […]
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Making the Leap from Corporate to Startup
Taylor Stevens, Client Success Lead at NextPatient, joins us to talk about the transition to the startup world and how… The first piece of advice is communication. If you aren’t on the same page as your Founder(s), it makes your … Plus we talked all about how & when to grow your team …
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As Bruce Arians would say… no risk it, no biscuit
Spencer Fossen, our VP of Customer Success, got to join Clare Dobson on The Startup Sidekick podcast. He has already made a tremendous impact here and if you’re looking to learn about career progression, this is the episode for you. From sales to customer success, it’s all about relationship building.
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Measuring and Improving QA scores
QA scores are important to contact centers because they … There are multiple factors that go into improving QA scores – one small change isn’t going to make a big difference. But changing too much isn’t going to change either. There is a balance in how you …
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How to execute Product Led Growth based on the Stage of your Company
Breezy Beaumont, Head of Growth & Marketing at Correlated, joined us on the podkast to discuss everything Product Led Growth (PLG)! One of the biggest myths around PLG is that it’s ….. Listen to all the details about how PLG is all about improving your ….
Customer Success
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