Privacy Policy

Last modified: 12/5/2022

Thank you for visiting Abstrakt.ai, our website (“Site”). Your privacy is very important to all of us at Abstrakt Corp., a Delaware corporation (“Company”, “we”, “our”, or “us”). We have established this privacy statement (“Privacy Statement”) to explain to you how your personal information is collected, protected, maintained, and used when you use the Platform or our Services accessible through the Platform or any related application. Any capitalized terms used but not defined herein will have the meaning ascribed to it in our Terms of Use located at abstrakt.ai/ter].

This policy applies to information we collect:

On this Site;
From Customers using our Platform or Services;
From our Authorized Users;
From Visitors to our Site;
From Prospects;
In email, text, and other electronic messages between you and the Platform;
Through desktop applications you download from this Site, which provide dedicated non-browser-based interaction between you and this Site.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by us or any third party;
Our customers while utilizing our Platform to collect data and other Personal Information on their customers; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site.

Please read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site, Platform, or Services. By accessing or using the Site, Platform, or Services, you agree to be bound by the terms and conditions of this Privacy Statement.

1. What Personal Information do we collect about you on our Site?

You may visit our Site and not use our Services. In general, you can browse the Site and “opt-out” from providing us with any Personal Information. We track visitor information, such as total number of visits to our Site, number of visits to each page of our Site, browser type, and IP addresses (we remove identifying information from IP addresses). We study this data for trends and statistics.

As permitted by applicable law in the country from which you access our Site, we may collect, use, store, and transfer the categories of data listed below (collectively, “Personal Information”).

“Contact Data” such as email address, telephone number, and any other contact information you provide to us.
“Customer Data” such as personal data that we collect, process, and manage on behalf of our Customers.
“Financial Data” such as payment card details.
“Identity Data” such as first name, last name, username, or similar identifier.
“Profile Data” such as your username and password, preferences, user-generated content, call recordings, feedback, and survey responses.
“Prospect Data” such as data relating to visitors of our Site, and any other Prospect, user, or partner (collectively, “Prospects”) who visits or otherwise interacts with our website, online ads and content, emails, integrations or communications under our control (the “Sites”, and collectively with the Platform, the “Services”).
“Marketing and Communications Data” such as your preferences in receiving marketing from us and your communication preferences.
“Interactions” such as call metadata such as a contact phone number, agent phone number, date, time and duration of call and call context.
“Content Data” such as personal data that may be included in communications or as a result of Abstrakt’s products and services, as controlled by Abstrakt’s Customers. Content data may include, as applicable to the respective service:
- Call Recordings: such as, if configured in such a way, collected call recordings.
- Call Transcriptions: content data resulting from call transcriptions, where instructed and enabled by a Customer.
- Chat Content: content data that can be integrated into a channel that allows asynchronous support from our customers who want to provide support via voice and digital chat conversations.
- Email Content: content data that can be integrated into a channel that allows asynchronous support to customers who want to contact support via incoming Email conversation.
“Service Information” such as phone calls, emails, and chats, along with associated data and documentation that our Customers collect while interacting with its customers, Authorized Users, or Prospects. These recordings and analysis thereof may also contain personal information, such as name, location, billing information, and contact information. We may reproduce, analyze, summarize and disclose these files, recordings and any results of our Services with such customers and their relevant personnel and other team members, and customers may share this information with their Authorized Users.
“Transaction Data” such as details about payments to and from you, and details regarding the services that you have subscribed to or purchased through the Site.
“Technical Data” such as Device IDs, your login data, access dates and times, browser type and version, device information, cookie data, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.
“Usage Data” such as information about how you use our Site, products, and services.
“Authorized User Data” such as personal data concerning our Customers’ internal employees who directly engage with us concerning their account, and Authorized Users of the Platform on behalf of such Customers, e.g., the account administrators and users on behalf of the Customer.

Once you agree to provide us with Personal Information, you are no longer anonymous to us. If you choose to use and/or purchase certain Services we may require you to provide contact and identity information, billing information, and other Personal Information as indicated on the forms throughout the Site or Platform. Where possible, we indicate which fields are required and which are optional. You always have the option to not provide information by choosing not to use or purchase a particular service.

2. How do we use Anonymized Data?

We may use certain De-Identified Data to identify trends, statistics, security, research, or for other reasons. “De-Identified Data” is data we create by removing all direct and indirect personal identifiers from data we collect. We do not re-identify De-Identified Data

3. How do we collect your information?

We collect Personal Information from you through your use of the Service and Platform to allow us to provide the Services that will most likely meet your needs and preferences.

You may give us your Personal Information by filling in forms; registering to use the Services; or corresponding with us or our Customers by phone, e-mail or otherwise. This includes Personal Information you provide when you:

create an account on our Application
request information to be sent to you
provide us with feedback
apply to a job posted on our Site
via phone calls, chats, or SMS when you are engaging with an Authorized User

We collect information automatically as you navigate through the Site and Platform. Personal Information collected automatically may include usage details, IP addresses, and information collected through cookies. We may track certain information based upon your behavior on the Site and Platform. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand our customers. This information may include, but may not be limited to, the URL that you just came from, which URL you go to next, your computer browser information, and your IP address.

If the Customer or Authorized User provides us with any personally identifiable information about you or another person, whether through a telephone recording or otherwise, you represent and warrant that (1) you have that person’s consent to do so; (2) such person has given consent, whether explicit or implicit, (a) for us to collect, process, use, and store such information as set forth in this Privacy Statement and any commercial agreement you have entered into with us, and (b) for any other ways you may use that information; and (3) you are responsible for ensuring that your (and any of your Authorized Users, if applicable) use, control, processing and treatment of such information and any of your legal policies relating thereto are in compliance with all applicable laws, rules and regulations.

4. How do we use your information?

We collect and use your information in order to improve our Services and Platform and to assist our Customers and its Authorized Users to provide their services to you. We use your Personal Information and other information we obtain from your current and past activities on the Site to: provide the Services; present our Site and its contents to you; resolve disputes; troubleshoot problems; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; give you relevant search results and job recommendations; customize your experience on our Platform; detect and protect us against error, fraud, and other criminal activity; to provide you with notices about your account/subscription, including expiration and renewal notices; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; enforce our Terms of Use and any other agreements you enter into with us; and as otherwise described to you at the time of collection. We may compare and review your Personal Information for errors, omissions, and accuracy.

You agree that we may use your Personal Information, including your email address, to improve our marketing and promotional efforts, to analyze Platform usage, to improve the Services, and to customize the Platform’s content, layout, and services. These uses improve our Platform and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe, and customized experience while using the Platform and/or the Services.

Where permitted by applicable law, we may use your non-Personal Information for any purpose not prohibited by applicable law or inconsistent with this Privacy Statement or any written representation we have made to you at the point and time of the data collection.

5. How do we share and disclosure your information?

As a matter of policy, we do not sell, rent, or share any of your Personal Information, including your email address, to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your Personal Information may be disclosed in the normal scope of business to provide our services and products to customers:

Purpose: We may disclose your Personal Information to fulfill the purpose for which you provide it.
Buyers or Successors: To a buyer or other successor in the event of a merger, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Customer, Users, or Prospects is among the assets transferred.
Legal Requests: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, and other rights, to help protect you, Abstrakt, or others from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, username history, and fraud complaints without a subpoena. Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your Personal Information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss, or report suspected illegal activity.
Other Disclosures: We may also disclose your Personal Information: (1) to enforce or apply our Terms of Use and other agreements; or (2) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Abstrakt, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other Personal Information will never be disclosed in ways not otherwise described in this Privacy Statement. By way of example (without limiting the foregoing), we may be forced to disclose Personal Information, including your email address, to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or Users or Customers may abuse or misuse your Personal Information that they collect from us. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should neither rely upon nor expect, that your Personal Information or private communications will always remain private.

We may disclose aggregated information about our Users, and information that does not identify any individual, without restriction.

6. What third parties receive your information?

Third parties help us provide our Services, including, but not limited to, third-parties that host our Site, assist us to verify your identity, perform Site and platform maintenance, risk assessments and security, perform data and web analytics, provide databases, IT services, payment platforms and credit card processing, communication services, and email services.

We may offer you the opportunity to use your email login when interacting with our Site. If you do so, please be aware that you may be sharing your profile information with us. The Personal Information that is shared will depend on your platform settings. Please visit the relevant platform and review its privacy policy to understand how your Personal Information is shared and used in this context.

Our Site may from time to time, contain links to third party services such as websites, locations, platforms, applications, or services operated by third parties. If you follow a link to or otherwise access any of these third party services, these third party services may use their own cookies, web beacons, and other tracking technology to independently collect information about you and may solicit Personal Information from you. Please note that these third party services have their own privacy policies and we do not accept any responsibility or liability for these parties’ policies or practices. Please check these policies before you share any Personal Information with these third party services.

7. As a Prospect, what third parties receive your information?

If you are a Prospect, we will share your Personal Information, including, but not limited to, your Identity Data, Contact Data, and Profile Data, with certain the applicable Customer. Please carefully consider the information that you are providing to the Customer and ensure that you are not providing any sensitive or other information that is not necessary for your engagement with the Customer.

8. When do we destroy and delete your information?

Through your account settings, you may access, and in some cases, edit or delete certain information you provide to us. The information you may view, update, or delete may change as the Services change. If you are a Customer that would like its Personal Information deleted, please submit a request to compliance@abstrakt.ai.

If your Personal Data has been provided to us by one of our Customers, please contact that Customer to request any access to, correction of, or removal of your information.

9. How do we use cookies and other tracking technologies?

When you use the Site and Services, we collect certain information by automated electronic means, which may include:

Browser Cookies – A cookie is a small file placed on the hard drive of your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
Web Beacons – Our emails and certain pages of our Site may contain small electronic files known as Web Beacons that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web Beacons are sometimes also referred to as clear gifs, pixel tags, and single-pixel gifs.
Session Cookies – Certain pages of our Site may contain temporary cookies used for various reasons, such as managing page views, and are usually erased by your browser when you exit it.
Persistent Cookies – Our Site and Services may use persistent cookies for a number of reasons, such as storing your preferences and retrieving certain information you have previously provided. Persistent Cookies are stored on your devices after you exit your browser.

Throughout the Company’s Privacy Statement, we use the term “Cookies” to include Browser Cookies, Web Beacons, Session Cookies, and Persistent Cookies.

The information from Cookies is also stored in web server logs, which are then transmitted back to the Site by your computers or mobile devices. These servers and Cookies are operated and managed by us and/or our service providers. As you use the Site, Services, and Platform your browsers communicate with servers operated by the Company and/or our service providers to coordinate and record the interactivity and fill your requests for services and information.

Cookies are also used to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site; and
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect is statistical and may include Personal Information, such as your IP address, and we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. Cookies help us improve our Site and Services and help us deliver better Site and Services, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Site according to your individual interests.
Speed up your searches.
Recognize you when you return to our Site.

10. How do we protect the rights of minors?

We do not knowingly collect information from minors. Our Site and Platform is intended for and directed towards adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors. If you believe that a child has provided us with Personal Information without the consent of his or her parent or guardian, please contact us at compliance@abstrakt.ai. If we become aware that a child under age 18 has provided us with Personal Information, we will delete it.

11. What security measures do we have in place?

We follow generally accepted industry standards to protect Personal Information, including your email address, submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or Platform.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site or Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

12. How will we notify you in the event of a data breach?

We have an information security plan to protect the security, confidentiality, and integrity of your Personal Information. As part of our information security plan, we will notify affected Customers and Users of a data security breach without unreasonable delay and in no event later than 72 hours after we discover the breach. We will notify you by the contact information that you provide to us on record for the Customer.

Written notification will contain:

A brief description of the breach, including, if known, the date of the breach and the date the breach was discovered;
A description of the types of Personal Information involved in the breach;
A description of the steps the affected individual or Institution should take to protect against potential harm from the breach;
A description of what Abstrakt is doing to investigate and ease the breach and to prevent future breaches; and
Contact information for people who can answer questions, which will include a toll-free telephone number, an email address, website or postal address.

If there is a serious breach where unsecured Personal Information may be misused, we may also contact you by other means, as appropriate.

13. If I am an international citizen, what are my privacy rights?

General Data Protection Regulation (GDPR)

We have developed and are continuously implementing and updating our data protection roles, policies, procedures, controls, and measures to ensure maximum compliance with the GDPR. In most processing contexts, we act as a processor or service provider for a controller entity providing data and information. In those situations, where required by applicable law, we only transfer Personal Information to third countries or international organizations where the controller entity has authorized us to do so in accordance with applicable law.

When we transfer information from individuals in the EEA to countries that have not received an adequacy finding under Article 45 of the GDPR, we rely on alternative adequate safeguards, such as the contractual mechanisms set forth in Article 46 of the GDPR or derogations for specific situations set forth in Article 49 of the GDPR. In the limited situations where we act as a controller and rely on a cross-border transfer mechanism under Article 49, we only collect and transfer your information to third countries: (i) with your consent; (ii) to perform a contract with you; or (iii) to establish, exercise, or defend legal claims.

Methods of Compliance

Information Audit – We periodically audit information to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed.
Policies & Procedures – We monitor and update data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws.
Data Retention & Erasure – We have updated our retention policy and schedule to ensure that we meet the ‘data minimization’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We have dedicated erasure procedures in place to meet the new ‘Right To Be Forgotten’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response time frames and notification responsibilities.
Data Breaches – We have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time, and have disseminated these to all employees.
International Data Transfers & Third-Party Disclosures –We carry out strict due diligence checks with all recipients of personal information to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.
Subject Access Request (SAR) – We have revised our SAR procedures to accommodate the revised 30-day time frame for providing the requested information and for making this provision free of charge. Our procedures detail how to verify the data subject, what steps to take for processing an access request, and what exemptions apply to ensure that communications with data subjects are compliant, consistent and adequate.
Legal Basis for Processing – We reviewed all processing activities to identify the legal basis for processing and ensuring that each basis is appropriate for the related activity. Where applicable, we also maintain records of our processing activities, ensuring that our obligations under Article 30 of GDPR and Schedule 1 of the Data Protection Bill are met.
Privacy Notice/Policy – We have revised our Privacy Notices to comply with GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.
Direct Marketing – We have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions, a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.
Processor Agreements – Where we use any third-party to process personal information on our behalf (i.e. Payroll, Recruitment, Hosting, etc.), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they (as well as we), meet and understand their/our GDPR obligations. These measures include initial and ongoing reviews of the service provided, the necessity of the processing activity, the technical and organizational measures in place and compliance with GDPR.
Special Categories Data – Where we obtain and process any special category information, we do so in compliance with the Article 9 requirements and have high-level encryptions and protections on all such data. Special category data is only processed where necessary and is only processed when we have first identified the appropriate Article 9(2) basis or the Data Protection Bill Schedule 1 condition.

Rights of Data Subject

Right of access: You can access your collected personal information by contacting us at compliance@abstrakt.ai.

Right to correct, update, or delete: You can correct, update, or request deletion of your personal information by contacting us at compliance@abstrakt.ai.

Right to restriction of processing: You can ask us to restrict processing your personal information by contacting us at compliance@abstrakt.ai.

Right to object to processing: You may object to the processing of your personal information by us at any time by contacting us at compliance@abstrakt.ai. This right does not exist if we have already processed your personal information.

Right to data portability: You can ask to take your personal information that you provided to us, in a structured format, from us by contacting us at compliance@abstrakt.ai.

Right to withdraw consent: You have the right to withdraw your consent to our processing of your information by contacting us at compliance@abstrakt.ai. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Right to file a complaint with the local supervisory authority: You have a right to raise questions or complaints with your local data protection authority at any time.

If you are a resident in the EEA or UK and you believe we are unlawfully processing your Personal Information, you also have the right to complain to your local data protection supervisory authority.

14. If I am a resident of California, what are my privacy rights?

California Consumer Privacy Act (“CCPA”) Disclosures

We may provide your Personal Information to third-parties for direct marketing purposes or to provide the services. Please contact us at compliance@abstrakt.ai for any questions regarding your Personal Information or to receive information regarding the use of your Personal Information for direct marketing purposes.

Categories of Personal Information Collected

As set in this Privacy Statement, we collect the following categories of information: identifiers (such as your name and email address), Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (such as your name and contact information), internet or other similar network activity, geolocation data, and inferences drawn from the collected Personal Information. This information is collected directly from you when you provide it to us (for example when you submit a form requesting more information) or automatically as you navigate through and use the Services and Platform. We use this information for one or more legitimate business purposes, including to provide our Services, improve our Services and offer information about our Services to you.

We have not sold your Personal Information in the past 12 months.

Rights of California Residents

If you are a resident of California, you have other rights under the CCPA:

Right of Access: You can access your collected personal information by contacting us at compliance@abstrakt.ai.
Right to correct, update, or delete: You can correct, update or request deletion of your personal information by contacting us at compliance@abstrakt.ai. We can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to comply with applicable law.
Right to Request Disclosure of Information Collected: Please contact us at compliance@abstrakt.ai to request further information about the categories of personal information we have collected about you, where we collected your personal information, and for what purpose we use your personal information.
Right to Disclosure of Information Sold and Right to Opt-Out: You have the right to know what information of yours we have sold, and you have the right to opt-out of any sale of your information. We do not sell any of your information. If you have any questions about these rights, please contact us at compliance@abstrakt.ai.
Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the CCPA.

When you contact us regarding any of your rights under the CCPA, we will verify your identity before we provide any information. If you have any questions or comments about your rights under the CCPA, please contact us at compliance@abstrakt.ai.

15. If I am a resident of Colorado, Nevada, or Virginia, what are my privacy rights?

Colorado Privacy Act (“CPA”), Nevada Privacy of Information Collected on the Internet from Consumers Act (“NPICICA”), and Virginia Consumer Data Protection Act (“VCDPA”) Disclosures

Categories of Personal Information Collected

We collect the following categories of information: identifiers (such as your name and email address), personal information (such as your name and contact information), internet or other similar network activity, geolocation data, and inferences drawn from the collected Personal Information. This information is collected directly from you when you provide it to us (for example when you submit a form requesting more information) or automatically as you navigate through the Services. We use this information for one or more legitimate business purposes, including to improve our Services and offer information about our Services to you.

Rights of Colorado, Nevada, and Virginia Residents

If you are a resident of Colorado, Nevada, or Virginia, you have other rights under your respective states’ consumer privacy statutes:

Right of Access: You can access your collected personal information by contacting us at compliance@abstrakt.ai.
Right to correct, update, or delete: You can correct, update or request deletion of your personal information by contacting us at compliance@abstrakt.ai. We can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to comply with applicable law.
Right to Request Disclosure of Information Collected: Please contact us at compliance@abstrakt.ai to request further information about the categories of personal information we have collected about you, where we collected your personal information, and for what purpose we use your personal information.
Right to Disclosure of Information Sold and Right to Opt-Out: You have the right to know what information of yours we have sold, and you have the right to opt-out of any sale of your information. We do not sell any of your information. If you have any questions about these rights, please contact us at compliance@abstrakt.ai.
Right to Disclosure of Targeted Advertising and Right to Opt-Out (Colorado & Virginia): If you are a resident of Colorado or Virginia, you have the right to know what information of yours we have processed for targeted advertising. If you have any questions about these rights or wish to opt-out of any processing of your personal information as it relates to targeted advertising, please contact us at compliance@abstrakt.ai.
Right to Disclosure of Profiling (Colorado & Virginia): If you are a resident of Colorado or Virginia, you have the right to know what information of yours we have processed for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. If you have any questions about these rights or wish to opt-out of any processing of your personal information as it relates to profiling, please contact us at compliance@abstrakt.ai.

Colorado Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the CPA.

Nevada Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the NPICICA.

Virginia Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the VCDPA.

When you contact us regarding any of your rights under the CPA, NPICICA, or VCDPA we will verify your identity before we provide any information. If you have any questions or comments about your rights under the CPA, NPICICA, or VCDPA please contact us at compliance@abstrakt.ai.

16. If I am not in one of the groups listed above, what options do you have concerning the collection, use, and sharing of Personal Information?

Any Personal Information that we collect is based upon your consent as detailed in this Privacy Statement. You have many choices concerning the collection, use, and sharing of your data, including the ability to:

Delete Data: You may request that we delete your Personal Information. Please note that in some cases we cannot delete your Personal Information except by also deleting your user account.
Change or Correct Data: You can also ask us to change, update, or fix your data in certain cases, particularly if it’s inaccurate.
Object to, or Limit or Restrict, Use of Data: You may request that we do not use your Personal Information, but keep in mind that this will terminate our ability to provide any Service(s) to you.
Right to Access and/or Take Your Data: You can ask us for a copy of your Personal Information.

You may send us an email at compliance@abstrakt.ai to request access to, obtain copies of, correct, or delete any Personal Information that you have provided to us. Your email message must include (i) your identifying information (including your IP address, if applicable), (ii) your contact information, and (iii) information about the specific changes, deletions, or other action(s) you are requesting. We require this information so we can determine which information in our control is your Personal Information and complete the actions you requested. We may not accommodate a request to delete or change information if we believe the deletion would violate any law or legal requirement. Note that in some cases the Customer is the only party that has access to your data. In this instant, you will need to contact the Customer to implement your choices with respect to the collection, use, and sharing of your data.

17. Do we make updates to this Privacy Statement?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Statement frequently to be informed of how we are protecting your information. This Privacy Statement may change from time to time. Your continued use of the Site and Platform after we make changes is deemed to be acceptance of those changes, so please check the Privacy Statement periodically for updates.

18. How can you contact us about this notice?

If you have questions or comments about this notice, you may contact us by email at compliance@abstrakt.ai.

19. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the Personal Information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your Personal Information, please submit a request form by clicking here.

Effective: December 5, 2022