First, we need to understand the main tools your agents should be equipped with. Without … From that software, you can create the following helpful training tools: QA Scorecard, CSAT Surveys … But only if they’re given the right guidance and tools to make that happen. This is where call analytics software comes in …
It’s time to stop re-coaching your reps! Let their … If you’re looking to improve your leadership skills, let’s …. Two very different ways of thinking are now causing a divide in the software sales world. There are so many options now when it comes to your tech stack, the worst part is most sales…
Sales Development Representative aka a SDR. One of the most difficult, yet important roles within a seasoned sales organization. However the biggest gap remains that most SDRs don’t …. Not that I blame any of my managers that I’ve had along the way. It’s just the culture of sales.