Author: Oliver Catt – The Cattalyst
Founder & CEO of The Cattalyst
After spending two decades working in contact centers, I finally found myself running my own and removing all of the elements that suck! I’ve dedicated my life to helping businesses grow. I offer outsourcing, training, and consulting services to some of the biggest names in the biz.
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Outsourcing Contact Centers Q&A: Everything you need to know
Modern technology has made it easier than ever to outsource contact centers when companies are looking to offload costs. If you’re interested in potentially moving your contact center offshore, you’ll probably have a lot of questions you need answered before you feel confident doing so. At The Cattalyst, we’ve spent more than 20 years fielding…