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Manage and Analyze All Consumer Interactions Across Every Touchpoint

Intelligent Contacts

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About

Intelligent Contacts is the ideal contact center partner for Abstrakt’s powerful conversational intelligence because the Intelligent Contact & Payment Platform lets you manage and analyze all consumer interactions across every touchpoint.

Designed to enhance Abstrakt’s real-time call guidance and automated QA, Intelligent Contacts empowers contact centers to optimize agent performance, ensure compliance, and streamline customer communication in one seamless system.

With Intelligent Contacts, Abstrakt users gain access to a range of advanced tools and features that maximize the impact of Abstrakt’s AI capabilities:

  • Omnichannel Communication & Predictive Dialing: Intelligent Contacts enables efficient management of voice, email, SMS, and chat communications, with a predictive dialer that maximizes call volume and agent productivity, supporting a consistent customer experience across all channels.
  • Real-Time Agent Monitoring: Supervisors benefit from Intelligent Contacts’ native QA tools, including the ability to “listen in,” “whisper” guidance to agents, or “barge” into calls as needed, ensuring both compliance and quality in real-time. This feature is an ideal complement to Abstrakt’s conversational intelligence and automated QA.
  • Integrated Compliance and Data Security: Intelligent Contacts seamlessly support PCI DSS and PII compliance by working with Abstrakt’s automated redaction tools, making it a secure choice for contact centers in regulated industries like healthcare, collections, and finance.
  • Enhanced Analytics and Reporting: Paired with Abstrakt’s sentiment analysis and conversational insights, Intelligent Contacts provides a comprehensive view of agent performance, compliance, and customer satisfaction metrics, all within an easy-to-navigate dashboard.

Together, Intelligent Contacts and Abstrakt deliver a unified, AI-powered solution that enhances compliance, operational efficiency, and customer engagement across every interaction.

Product Images

Agent Screen - Call Details
Agent Screen 2 Call Flow Assist
Agent Screen - Call Results
App Integration - SMS Email
App Integration - VTO
App Integration - CRM

FAQs

Pairing Abstrakt’s real-time call guidance with Intelligent Contacts enables comprehensive management and analysis of consumer interactions across every communication and payment touchpoint.

This integration allows contact centers to unify voice, email, SMS, chat, and payment interactions within one platform.

With Intelligent Contacts’ omnichannel capabilities, combined with Abstrakt’s conversational intelligence, contact centers can deliver a consistent, compliant, and customer-focused experience across all channels, enhancing both efficiency and customer satisfaction.

The Intelligent Contacts platform includes robust quality assurance tools to support agent
performance and compliance in real-time. Supervisors can monitor live calls with the ability to “listen in” silently, provide guidance by “whispering” instructions only the agent can hear, or “barge” directly into a call when necessary.

These features allow managers to coach agents in real-time, ensure compliance, and maintain high service standards without interrupting customer interactions.

Intelligent Contacts brings its gold-standard, US-based, dedicated client success team to every Abstrakt integration and support is available by phone, chat, email, or through our support portal.

The best way to learn more about Intelligent Contacts is to fill out the contact form.

Contact us at hello@intelligentcontacts.com