Close The Gap Between Insight & Implementation
Now you can have real-time call coaching and automated scripts and playbooks on all calls initiated through the Five9 dialer.
Help your agents execute live on the call to drive better conversations which will increase CSAT scores and decrease the ramp time of new agents.
Plus transcripts and call scorecards are automatically uploaded into the platform immediately after the call is over. No more typing notes or trying to remember what was said.
Abstrakt will automatically launch and close with the dialer, however, it is still possible to utilize Abstrakt as a stand-alone solution.
With Abstrakt and Five9 You Can
Insights & Notes
Transcripts and call scorecards are automatically uploaded after the call is over. Easily review agent's calls and know what's happening 100% of the time.
Within 0.2 seconds, Abstrakt will deliver recommended responses to agents to keep them on track and guide them through unknown situations.
With automatic playbooks and recommended responses, Abstrakt helps your agents set a new baseline for call quality that can be scaled across the team.