Abstrakt + Five9

Making Calls Suck A Little Less with Real-Time Call Coaching Software

// Abstrakt + Five9

Close The Gap Between Insight & Implementation

Now you can have real-time call coaching and automated scripts and playbooks on all calls initiated through the Five9 dialer

Help your agents execute live on the call to drive better conversations which will increase CSAT scores and decrease the ramp time of new agents.

Plus transcripts and call scorecards are automatically uploaded into the platform immediately after the call is over. No more typing notes or trying to remember what was said.

Abstrakt will automatically launch and close with the dialer, however, it is still possible to utilize Abstrakt as a stand-alone solution.

Abstrakt - Product Image
// real-time call coaching software

With Abstrakt and Five9 You Can

Quickly Gather
Insights & Notes

Transcripts and call scorecards are automatically uploaded after the call is over. Easily review agent's calls and know what's happening 100% of the time.

Real-Time
Call Guidance

Within 0.2 seconds, Abstrakt will deliver recommended responses to agents to keep them on track and guide them through unknown situations.

Record Breaking
QA Scores

With automatic playbooks and recommended responses, Abstrakt helps your agents set a new baseline for call quality that can be scaled across the team.