Making the decision to join an early-stage startup is already risky, but to join and build a thriving Customer Success function (with no CS background)… that’s bold.
But that’s what Matt Hensler, Founder & Executive Consultant at inswing, did. He pivoted from marketing to customer success.
However, his agency background of knowing how to provide high service, build relationships, and ability to problem-solve, helped him adapt quickly.
Not sure if joining a startup is right for you?
Matt shares what he’s learned along the way.
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