Starting from scratch & building your future

Making the decision to join an early-stage startup is already risky, but to join and build a thriving Customer Success function (with no CS background)… that’s bold.

But that’s what Matt Hensler, Founder & Executive Consultant at inswing, did. He pivoted from marketing to customer success.

However, his agency background of knowing how to provide high service, build relationships, and ability to problem-solve, helped him adapt quickly.

Not sure if joining a startup is right for you?

Matt shares what he’s learned along the way.

  • Self-motivation is needed
  • Learn to be clear about what you want
  • You need to be excited about the business
  • Building relationships is more important than you realize

Podcast transcripted using Our Real-Time Transcription Software

Abstrakt provides real-time transcription services within our next generation of real-time call coaching software. No more being reactive, know exactly how to handle objections with live recommended responses and keep yourself on track with automated playbooks or scripts.

Don’t miss out on the latest & greatest