Drive business & performance for your clients
More effectively identify areas of opportunity to increase efficiency and onboard new clients faster with real-time call coaching software.
Real-time agent assist & guidance
Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.
Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.
No more whispers or barging, it’s time for real-time call guidance.
QA & compliance with a human touch
Have you ever thought about solving compliance risks before they happen?
Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.
Plus Abstrakt provides reporting that is aligned with your business outcomes.
Call sentiment & summary
Easily sort by call sentiment to review the overall experience your customers or prospects have on the call.
This eliminates subjectivity while removing after-call work for agents.
Plus you can configure your notifications based on what is important to you.
Post-call analytics
Receive real-time conversational intelligence reporting details to see what leads to the call outcomes your business is looking to achieve.
Know exactly what your best agents are doing and how to replicate it instantly.
With Abstrakt, agents’ post-call work is cut in half. See how automation can improve your team’s efficiency.
Post-call automation
With Abstrakt, agents’ post-call work is cut in half as the call summary and notes get automatically added into your CRM.
The call summary and notes are automatically generated, removing agent bias and subjectivity.
See how Abstrakt’s post-call automation can improve your team’s efficiency.
Just look at the results
Increase in Accuracy of QA Scores
Decrease in Ramp Time
Increase in CSAT
Frequently Asked Questions
Leaders
Give yourself more credibility with clients
Show a quicker time to value to more clients with real-time call coaching software while decreasing operational costs by automating QA and compliance.
Frontline Managers
Easily transition agents from project to project
Leverage real-time call coaching software to help agents alter the course of an interaction and improve outcomes regardless of the vertical or project.
Agents
Lead the pack
Feel comfortable talking about any industry with real-time recommended responses and dynamic scripts.