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10-Point Checklist for Evaluating AI Quality Assurance Software
AI Quality Assurance Software Hearing all about AI quality assurance software, but not sure where to start? You’re in the right place. When it comes to artificial intelligence (AI), there are many different options that companies can choose from. In the same way, there are plenty of standard quality assurance software options. Today we’re giving […]
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Make The Jump To AI-Powered Conversation Intelligence
Thinking of adding AI-powered conversation intelligence to your team’s toolbox? Look no further as we’re diving into everything you need to know about AI-powered software to help you make the best decision for your company or team. Understanding the problem you’re trying to solve is the very first step before adding another tool to your […]
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What Problems is AI Solving in Call Centers
What AI in call centers means Artificial intelligence is used to automate and enhance various aspects of customer interactions and support services in call centers. There are a variety of different options when it comes to AI usage in a call center. And even more! AI is all around us and some may not even […]
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Why Google Bard matters (because my parents can explain it)
Here at Abstrakt, we knew about Google’s Bard back in 2020, even though it wasn’t formally released until February of 2023. We’ve been using Bard and the Language Model for Dialogue Applications (LaMDA) before it was cool. So when ChatGPT came out, and my parents (along with investors and customers) started asking us about its […]
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Top 5 Abstrakt Alternatives
Abstrakt was founded in 2020 by Greg Reffner. The idea was simple: provide a real-time solution to reps and agents. He spent many years as a sales rep and sales leader frustrated with coaching always being so reactive. Now Abstrakt’s real-time call guidance is helping teams across the world. That’s right, recommended responses are prompted […]
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The hype behind AI Call Coaching Software
AI call coaching software It was a hidden gem before 2023 that is now surfacing across many industries. Building off the hype around AI in general, this type of software possesses technology that could change how agents and reps operate in just a few years. One year ago, people knew what AI was. Today, you […]
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The Future of Chatbots is Here
And we’re going to tell you why they are essential for your contact center’s success. As technology advances, businesses are constantly looking for ways to improve their customer service experience. One of the most recent trends in customer service is the rise of chatbots. They have become popular in many industries, including healthcare, banking, and […]
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Transformation of the conversational intelligence industry over the last five years
Over the last five years, the conversational intelligence industry has undergone a significant transformation. And it’s all due to the advancements in artificial intelligence (AI). Five years ago, the market wasn’t saturated like it is now. If you google “conversational intelligence software”, you’ll see pages and pages of companies now offering a solution. The industry […]
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How AI Call Coaching is Helping Teams Level Up
AI call coaching is here to stay … whether you like it or not. First things first, you’re probably wondering what AI call coaching even means. Artificial intelligence (AI) is being thrown around with every word and at least point it just means something is being automated. Yes and no. AI call coaching is essentially […]
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Will call intelligence software take over call centers
It is possible that call intelligence software (AI-based) could be used to handle some tasks currently performed by call center agents. However, it is improbable that this software will completely take over the agent’s role altogether as many people still want to talk directly to a human. AI technology did handle about 20% of customer […]
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Future of AI in Sales
Michael Ocean, Co-Founder & CEO of Aurora AI discusses the future of AI in sales. It takes heart and determination to define a new path in software sales. We’ll say it – Real-time call coaching software is ….
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All is fair in love and war (and sales?)
The decision to bend or break the rules with the goal of quota attainment in mind is only one each of us can make for ourselves. Some reps are able to make things very black and white, win deals and succeed. Others tend to live in the gray area, deploying various tools like…..
Artificial Intelligence (AI)
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