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The hype behind AI Call Coaching Software
AI call coaching software was a hidden gem before 2023 that is now surfacing across many industries. Building off the hype around AI in general, this type of software possesses technology that could change how agents and reps operate in just a few years. One year ago, people knew what AI was. Today, you can’t […]
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Call Center Management: Everything You Want to Know
Call center management is no easy task. It takes communication, organization, leadership, analysis, and problem-solving skills. Now let’s jump in! What is Call Center Management? When most people think of call center management, they immediately think of operations. Hiring, training, metrics and goals, call quality, and customer satisfaction to name a few. That’s right for […]
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Top 4 Balto Alternatives
The market has changed. The buying process for software has changed. The power is in the buyer’s hands, the way it should be. Buyers are doing due diligence on a company before they decide to sign a contract. This means checking out their competitors to see what other options are available. Balto Alternatives Abstrakt Yes, […]
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How AI Call Coaching is Helping Teams Level Up
If you’re not on the AI bandwagon, we’re going to tell you why you should be and how AI call coaching is here to stay. First things first, you’re probably wondering what AI call coaching even means. Artificial intelligence (AI) is being thrown around with every word and at least point it just means something […]
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Everything you need to know about conversational intelligence software
Just as the title says. Everything you need to know about conversational intelligence software. Our last blog which had everything you need to know about real-time call coaching software was a hit. So we thought… Why not do the same thing for conversational intelligence software? Luckily, the conversation intelligence market has depth and a lot […]
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Is our definition of Sales Coaching broken?
What is Sales Coaching? As we begin exploring these differences, I think the better question would be “what is coaching?” One must first have a basic understanding of what coaching is before applying it to the art and science of sales. I can personally think back throughout my professional career, my time playing sports, my […]
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Give Your Customer Service Team Your Attention (Plus QA Hacks)
Customer service is not a revenue-generating arm of most businesses. Therefore, the attention remains on cutting costs and becoming more efficient. Not necessarily giving customer service teams the resources or agents they need to be the most effective. However, customer service is a critical aspect of any business, as it helps to ensure customer satisfaction […]
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How to effectively coach call center agents
Coaching call center agents is a critical part of the customer experience. It can make or break a call center’s ability to serve customers efficiently and effectively, but it’s not always easy to do. As with any skill, there are many ways to go about coaching agents without being effective. The goal of this post […]
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Best call intelligence software to check out in 2023
When it comes to call intelligence software, you first need to understand what problem you’re trying to solve. This will help you pick the right software to fit your business. First, let’s define call intelligence software. Call intelligence software is a type of technology that provides businesses with insights and analysis about their inbound and […]
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14 Secrets that Abstrakt has Revealed
GET THE 2023 MARKET STUDY Background Over the past six months, we’ve been able to clearly see a change in trends (which shouldn’t be a surprise). But instead of just telling you there has been a change, we’re going to reveal what words and phrases will get you results in today’s environment. Abstrakt has identified […]
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Everything you need to know about real-time call coaching software
Just as the title says. Everything you need to know about real-time call coaching software. You’ve stumbled across this article for one of three reasons (at least we’re 90% sure)… No matter which group you fall into, hopefully, this article helps answer your questions. If not, feel free to chat or email us at [email protected] […]
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