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How to Build a Top Tier Sales Tech Stack
Building a sales tech stack from scratch can be daunting for any team. It requires thoughtful consideration of the unique needs of your sales team, the resources available, and the cost of implementing and onboarding each piece. Let’s explore three key steps to creating a top tier sales tech stack that will work for you […]
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Why we named our startup “Abstrakt”
When we were naming our company we had a couple of requirements. Never did we think “Abstrakt” would become the name initially. Some of the requirements were ambitious and some of them were kind of silly. Honestly, to put it plainly, some of those decisions have caused us some problems. But when you’re starting a […]
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Will call intelligence software take over call centers
It is possible that call intelligence software (AI-based) could be used to handle some tasks currently performed by call center agents. However, it is improbable that this software will completely take over the agent’s role altogether as many people still want to talk directly to a human. AI technology did handle about 20% of customer […]
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Call Scorecards and QA: Why they should never be fully automated
With the evolution of technology (especially in 2023), automation is all around us. With Abstrakt, we originally thought that it should fully automate call scorecards, quality assurance, and call reviews. We are partially right. Let’s explain why. Automation has a place, but also why we believe there will always be a human element – at […]
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Real-Time Call Coaching vs. Conversational Intelligence
A common question we receive is “how are you different from other conversational intelligence platforms?” Instead of making you book a demo Abstrakt to find out the exact difference, we are going to share the dirty details here. First, we’ll address the elephant in the room. You may see on our website that we say […]
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Real-time call coaching tools for increased productivity in 2023
For a lot of SDRs and Sales Managers, 2022 was the year of overwhelm. Constantly behind on work and grinding more for diminishing results. That’s where real-time call coaching tools come in. That’s the nice thing about a new year, isn’t it? It’s a clean break from the past and an opportunity to sweep out […]
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Why You Should Be Automating Quality Assurance with AI
Quality assurance (QA) is a critical component of any call center, insurance company, or financial services institution. But it’s also time-consuming and repetitive work. Let’s explore how AI can help automate QA and improve your team’s efficiency. Most people immediately jump to the conclusion that artificial intelligence (AI) is going to take over their job. […]
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Lessons learned starting Abstrakt
We are quickly coming up on the three-year anniversary of Abstrakt (which is crazy to say) and let me tell you that being in the conversational intelligence software space is not easy. Lately, I have realized that even at the size we are now the story of why the company started and how it got here are […]
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How to use data to scale your Call Center Coaching
Scaling any business, but especially call centers, can be challenging because you are relying on the people you hire to act like owners by giving them more responsibility and trust than most companies. One of the most important factors that we see missing from companies looking to scale their teams or businesses is coaching. Up […]
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Building an Anti-Fragile Sales Team
We’ve broken this down into four sections. While you could easily add a lot more, this process needs to be simple otherwise you won’t stick to it. Just like your core values, you hire and fire based on your principles.
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SaaS Marketing Playbook: What’s Worked (and What hasn’t)
What’s Worked in SaaS Marketing. This is a reminder that this is what has worked for our company… forward when it comes to your SaaS marketing strategy. Pivoting too often … While we would love to say that we know exactly when to pivot … Influencer marketing is great and can be super helpful when it comes to B2B SaaS marketing. But it can also bite you in…
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Why your Outbound Call Tracking Software must have in-depth Analytics
We want to show you how to compare analytics and reporting options when it comes to your outbound call tracking software…. If your current outbound call tracking software does NOT provide automated QA and compliance, here is your first sign to take a look at … We suggest to do the…
Call Coaching
Abstrakt was built to solve your problems.
