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Will call intelligence software take over call centers
It is possible that call intelligence software (AI-based) could be used to handle some tasks currently performed by call center agents. However, it is improbable that this software will completely take over the agent’s role altogether as many people still want to talk directly to a human. AI technology did handle about 20% of customer […]
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SaaS Marketing Playbook: What’s Worked (and What hasn’t)
What’s Worked in SaaS Marketing. This is a reminder that this is what has worked for our company… forward when it comes to your SaaS marketing strategy. Pivoting too often … While we would love to say that we know exactly when to pivot … Influencer marketing is great and can be super helpful when it comes to B2B SaaS marketing. But it can also bite you in…
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How to create a better team with remote call training
Investing in call training for your team ranks just as important as onboarding new team members properly. The reps or agents on the phone need to be … Personalize Your Call Training Programs. Personalization takes more time, but … Here are some examples of each: Positive: ”It was great that you managed to complete all of your call notes and expand on next steps …
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Contact Center Coaching Guide: Tips & Tricks
Call coaching can be a challenge in any industry, but when it comes to contact centers, they have their own unique set of challenges. We’ll talk you through the tips and tricks we’ve learned from the top contact centers and the way they handle their call coaching.
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All you need in this life is ignorance and confidence
In the first episode of The Startup Sidekick Podcast. Kyle Burnett joins Clare Dobson to discuss what it’s like being on the ground floor as a Co-Founder and if all of the hard work was worth it. Plus here about his new adventure, Little Taller.
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Fight, Flight or Freeze: Using call intelligence software during an economic downturn
Sales teams are ever-changing and when there is economic uncertainty your team can be shaken up. This is exactly why you should invest in call intelligence software for your sales team… Some sales enablement software can be great, but if your team does not use it then it’s not worth it
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… And Then There Was One
Clare Dobson, VP of Marketing at Abstrakt, joins Greg Reffner to discuss the rebrand and the “passing of the torch”. This is officially the last episode of what is known as The Abstrakt Podkast. Clare will take over and the new podcast will be…
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A Faster Horse
Sales leaders should not be building dashboards to report on multi-threaded accounts. They should be deploying software that ensures accounts are …. This is where sales coaching software should …
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Sales Coaching Platform
With many companies adopting work from home technologies including video conferencing, coaching has become more than just listening to your reps speak over the phone ….. We are going to dive into a few critical components of your sales coaching tech stack to see if it is doing everything it can to fulfill your team’s coaching needs.
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Cold Calling Guide
Cold calling is arguably the hardest part of sales. Interrupting someone in the middle of a task they were focused on, nailing a solid first impression in less than seven seconds, and then persuading them into some action (usually scheduling a meeting). We hope our Cold Calling Guide helps you to build a Framework for success
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3 Reasons You Need Sales Call Intelligence Software
A standard salesperson is going to change what they say a little bit on every call. But if you’re anything like me you probably say something pretty close on most standard calls. Your top performers are likely more consistent than your low performers. Sometimes top performers change things up a little bit and their performance can suffer as a result. Having the ability to track consistency across sales calls, and also enable salespeople to say the best structure of a call every time, is a great reason to invest in sales call intelligence software.
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How to Run a Sales Call Utilizing Sales Call Intelligence
Some of the top sales call intelligence software companies today are adding components of AI and advanced analytics to speed the process of learning. But, some of the most advanced companies are actually prompting reps with structure in real-time. Spoil alert, one of those companies is Abstrakt. Here are three best practices when it comes to using call intelligence software to get reps on the correct structure quickly.
Call Intelligence
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