We’re looking for a Customer Success Manager to build and maintain strong customer relationships to ensure all customers have the best experience while using the Abstrakt software. Reporting to our Chief Revenue Officer and collaborating with our sales team to help drive and build relationships. Our goal at Abstrakt is to make you better off than you were before you joined our team. We have a collaborative, hardworking, and talented team and we look forward to adding new people who make us better everyday.
Job Description
Understand the ins and outs of Abstrakt to be able to communicate and educate our customers
Perform initial onboarding (and even improve current process) of new accounts, ensuring strong adoption and ongoing engagement through the customer’s lifetime
Efficiently manage time to focus on urgent and high-priority tasks as to ensure customer satisfaction, account renewal, and account growth
Create and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Serve as the primary interface to manage and resolve any critical situations with all customers
Work closely with sales, technical, and marketing to relay feedback, questions, and/or concerns across teams assist sales in demos for new customers and prospects
Maintain a revenue base by managing account retention and renewal
Hiring, training, and mentoring the customer success team as the company grows
Become an expert in Abstrakt’s software
This is a performance-driven, remote position. You have to thrive in an entrepreneurial environment with limited supervision.
What You Should Have
Amazing communication skills, both written and oral
1-3 years of relevant business development, customer support/success or account management experience
Able to learn the software quickly and become an expert to support our customers
Able to think strategically and tactically as well work independently
Good time management and computer literacy skills
Confident, high energy, self-motivated, problem solver and a true team player
Experience working with senior and executive-level customer contact
