How Abstrakt helped Jeffcoat Lawyers increase signed on first call cases by 27%.
Jeffcoat Injury & Car Accident Lawyers is a South Carolina-based firm focused on personal injury cases.
They are known for client-focused representation, guiding individuals through complex legal processes and working to secure fair compensation for injuries, damages, and losses after serious accidents.
Jeffcoat continues to innovate and provide the best experience to its clients year after year.
Industry
Legal Services
Company Size
50
“If you want to be a destination employer, I think you have to think about training more robustly. So knowing that Abstrakt is impacting new hires is a big reason to keep it going especially since we’ve seen positive feedback from the team in onboarding and training surveys.”
Brie White
Operations Director at Jeffcoat
Injury & Car Accident Lawyers
The Results
The Challenge
Jeffcoat Injury & Car Accident Lawyers faced a couple of operational challenges before finding Abstrakt.
Their intake team faced challenges when trying to convert callers into clients on the first call due to a lack of real-time support and a lack of industry knowledge. Middle managers had no consistent quality auditing system, making it hard to catch or correct mistakes in time.
Training new hires, especially those without legal backgrounds, was another pain point. Overall, they needed better tools for feedback, consistency, and client communication across teams.
The Solution
Abstrakt gave Jeffcoat the tools to improve how their team handles client calls from day one.
With real-time agent assist and live coaching, new client specialists were better equipped to convert callers and stay compliant with legal standards.
The platform made training smoother, especially for hires new to the legal field, and helped share proven language and responses across the team.
It also streamlined quality audits, making it easier for managers to provide timely, meaningful feedback. By bringing consistency and support into every interaction, Abstrakt helped Jeffcoat strengthen both team performance and the client experience.
“I appreciate how user-friendly Abstrakt is. But also I appreciate how much the team was willing to help me, not just the build out but also gaining the buy-in from the team.”
Brie White
Operations Director at Jeffcoat
Injury & Car Accident Lawyers