How Abstrakt helped Notable decrease after-call work by 25%

The Challenge

Before implementing Abstrakt, Notable’s servicing and collections team struggled with visibility into their customer conversations.

Quality assurance required significant time and effort, and even then, they were only reviewing a fraction of calls. As a result, important issues could easily go unnoticed. Call documentation also created challenges. Notes were often inconsistent or too brief to provide meaningful context.

These gaps made it difficult to maintain consistent documentation, monitor performance, and ensure compliance as the company continued to grow.

The Solution

Abstrakt helped Notable automate and standardize how their team reviews calls and documents customer interactions.

Instead of manually reviewing a handful of calls each month based on complaints, Abstrakt automatically evaluates every call. This gives the team instant visibility into performance, compliance, and trends across calls.

Abstrakt also generates detailed call summaries and notes, ensuring every call is properly documented. This allows anyone handling a loan to quickly understand past conversations without needing to replay recordings.

The combination of automated QA, improved documentation, and deeper call insights has helped Notable increase efficiency while maintaining high operational standards as they scale.