PHOENIX, October 1, 2025 – Abstrakt, a leader in real-time agent assist and QA automation, announced its partnership with Five9, the intelligent CX platform provider. Together, they will deliver real-time agent assist and automated QA inside the Five9 Intelligent Cloud Contact Center, helping organizations improve call quality and streamline operations.
Partnership Details
By combining Abstrakt’s real-time agent assist and automated QA capabilities with Five9’s best-in-class contact center technology, customers can reduce compliance risk, ensure script adherence, and allow agents to maximize revenue without the guesswork.
This partnership allows organizations to scale with confidence while maintaining the highest standards of quality and regulatory compliance.
Customers using Abstrakt typically experience:
- 60% increase in revenue generated
- 50% reduction in ramp time
- Virtually eliminate compliance issues
“Our partnership with Five9 is a major step forward in redefining how contact centers operate,” said Greg Reffner, CEO and Founder of Abstrakt. “Together, we’re helping organizations deliver better conversations, improve agent performance, and unlock new levels of revenue growth, all while staying fully compliant.”
“At Five9, our mission is to help organizations deliver exceptional customer experiences while meeting the highest standards of performance,” said Jessica Shea, ISV Partner Manager at Five9. “Our partnership with Abstrakt brings together the power of Five9 with Abstrakt’s real-time agent assist and QA automation, giving businesses the tools they need to improve agent effectiveness and create meaningful connections with their customers.”
About Abstrakt
Abstrakt fills the gap between call center agents and supervisors with real-time agent assist and post-call AI, increasing call quality and streamlining operations. Abstrakt ensures script adherence, reduces compliance risk, and accelerates agent performance while giving managers actionable insights. Organizations in healthcare, financial and legal services, insurance, and home services rely on Abstrakt to improve customer experience and operational efficiency. Learn more at abstrakt.ai.
SOURCE Abstrakt