Spencer is a husband, father, and SaaS jack of all trades. His goal is to make life easier for the end user at Abstrakt. From sales to CS, his journey has provided him with the insight and experience to understand how to make life easier for those in toughest roles.
How are you different from other conversational intelligence platforms? Instead of making you book a demo Abstrakt to find out the exact difference, we are going to share the dirty details here. First, we’ll address the elephant in the room. You may see on our website that we say “Conversational Intelligence Redefined”. This is because…
Today we’ve got the inside scoop on the one and only Spencer Fossen, VP of Customer Success at Abstrakt! Spencer has moved up the sales ladder going from sales rep to account executive to business development manager to head of growth. Most recently he’s made the jump to customer success and is crushing it. Read…
ChatGPT is all the rage at the moment You can’t go anywhere without hearing about it. So we had to try it. It actually articulated the value of real-time sales coaching software surprisingly well. When asking ChatGPT what real-time sales coaching software is, here is the response: “Real time sales coaching software can be valuable for sales…
Scaling Call Center Coaching Scaling any business, but especially call centers, can be challenging because you are relying on the people you hire to act like owners by giving them more responsibility and trust than most companies. One of the most important factors that we see missing from companies looking to scale their teams or…
The evidence is compelling, those who put in the work now can see an exponential outcome. Through the pandemic, sales teams had to make drastic changes to ensure teams were hitting their quota… the same thing has to happen now. Smaller sales team, same quota? So what. Go ….
We want to show you how to compare analytics and reporting options when it comes to your outbound call tracking software…. If your current outbound call tracking software does NOT provide automated QA and compliance, here is your first sign to take a look at … We suggest to do the…
This is a no brainer. But most managers spend too much time on this instead of automating their QA and compliance. Find …. When turnover is high, onboarding becomes even more important. You should have a solid … Sure, more negative feedback will come in than positive. But this is still a great way to…
There are a number of software solutions available that can automate and streamline the sales onboarding process… is a critical part of ensuring not only the new rep’s success, but their managers and teams success as well. Sales onboarding software can be a helpful tool for new sales reps. It can help them learn….
First, we need to understand the main tools your agents should be equipped with. Without … From that software, you can create the following helpful training tools: QA Scorecard, CSAT Surveys … But only if they’re given the right guidance and tools to make that happen. This is where call analytics software comes in …
Investing in call training for your team ranks just as important as onboarding new team members properly. The reps or agents on the phone need to be … Personalize Your Call Training Programs. Personalization takes more time, but … Here are some examples of each: Positive: ”It was great that you managed to complete all…
When it comes to motivating your sales reps, we need to take a step back and look at the personalities that encompass your sales team. Most sales reps are … A Salesforce survey found that 71% of companies reported sales performance gains of … Tactic #2: Tool Up With Conversational Intelligence Tools. Software is the…
It’s time to stop re-coaching your reps! Let their … If you’re looking to improve your leadership skills, let’s …. Two very different ways of thinking are now causing a divide in the software sales world. There are so many options now when it comes to your tech stack, the worst part is most sales…