Author: Spencer Fossen – VP of Customer Success
Spencer is a husband, father, and SaaS jack of all trades. His goal is to make life easier for the end user at Abstrakt. From sales to CS, his journey has provided him with the insight and experience to understand how to make life easier for those in toughest roles.
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How to Create a Better Team with Remote Call Training
Investing in call training for your team ranks just as important as onboarding new team members properly. The reps or agents on the phone need to be … Personalize Your Call Training Programs. Personalization takes more time, but … Here are some examples of each: Positive: ”It was great that you managed to complete all…
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Different ways to motivate your sales reps using Conversational Intelligence Tools
When it comes to motivating your sales reps, we need to take a step back and look at the personalities that encompass your sales team. Most sales reps are … A Salesforce survey found that 71% of companies reported sales performance gains of … Tactic #2: Tool Up With Conversational Intelligence Tools. Software is the…
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How Agent Coaching Software Can Help Me Stop Re-Coaching Agents
It’s time to stop re-coaching your reps! Let their … If you’re looking to improve your leadership skills, let’s …. Two very different ways of thinking are now causing a divide in the software sales world. There are so many options now when it comes to your tech stack, the worst part is most sales…
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Things that I have learned while being an SDR
When it comes to Sales, it is all about your experiences. Pushing oneself into … Once the success starts rolling in you begin to realize that through that …. Let’s take a moment and reflect on my time as an SDR. I learned ….
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Life as an SDR
Sales Development Representative aka a SDR. One of the most difficult, yet important roles within a seasoned sales organization. However the biggest gap remains that most SDRs don’t …. Not that I blame any of my managers that I’ve had along the way. It’s just the culture of sales.
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Customer Retention 101
When it comes to customer retention, especially when looking at SaaS, it’s a no brainer when looking at the time it takes to acquire a new customer versus retaining an existing one….Now how do you make customer retention a priority?…
