Real-time agent assist & automated QA platform

Abstrakt

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About

Abstrakt is a center platform that guides agents in real-time, eliminates subjectivity, and automates QA on every call to directly improve your business outcomes.

Since 2019, Abstrakt has been helping customers in the financial services, insurance, and home services world to ensure nothing slips through the cracks on calls.

Abstrakt ensures nothing falls out of compliance or creates unnecessary risks for your company.

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recommend response triggered
internal external sharing
QA reporting
Real-Time PCI/PII/PHI Masking

FAQs

No. We use customer-configured playbooks and recommended responses to guide the agents.

You can leverage AI to have Abstrakt make recommendations, but under no circumstances will agents be presented with content to use that has yet to be approved by you.

Unlike other vendors that charge extra or set a limit on this; we will retain your call data for the length of time you are a customer.

This is included in the cost of your agreement with us.

Not in the way you’re used to seeing. We only use it to help with reporting and after-call work automation.

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Contact us at sales@abstrakt.com