Automated QA & compliance for call centers

Have you ever thought about solving compliance risks & QA issues before they happen? That’s now possible with Abstrakt.

Plus review 100% of calls and receive everything you need within seconds after the call is over, not hours or days.

Book A Demo
automated qa - main image

Real-time PCI/PII/PHI masking

Abstrakt provides real-time masking of sensitive data. This means data is masked before it hits the database.

Review any call within seconds after it’s over and the information will already be redacted.

Plus you can configure it yourself based on what you need hidden.

PCI masking

Just look at the results

22%

Increase in Accuracy of QA Scores

63%

Decrease in Ramp Time

27%

Increase in CSAT

Read Our Customer Stories

Consistent customer service at scale

“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Learn more about Abstrakt for CS teams

Frequently Asked Questions

No. We use customer-configured playbooks and recommended responses to guide the agents.

You can leverage AI to have Abstrakt make recommendations, but under no circumstances will agents be presented with content to use that has yet to be approved by you.

Unlike other vendors that charge extra or set a limit on this; we will retain your call data for the length of time you are a customer.

This is included in the cost of your agreement with us.

Abstrakt offers PCI/PHI/PII masking for the transcript and audio file for every call.

Our customers can choose to enable this with the click of a button.

See more FAQs

Downloadable Content

See what Abstrakt can do for QA teams

Book Your Demo