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Contact Center Coaching Guide: Tips & Tricks
Call coaching can be a challenge in any industry, but when it comes to contact centers, they have their own unique set of challenges. We’ll talk you through the tips and tricks we’ve learned from the top contact centers and the way they handle their call coaching.
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All you need in this life is ignorance and confidence
In the first episode of The Startup Sidekick Podcast. Kyle Burnett joins Clare Dobson to discuss what it’s like being on the ground floor as a Co-Founder and if all of the hard work was worth it. Plus here about his new adventure, Little Taller.
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Fight, Flight or Freeze: Using call intelligence software during an economic downturn
Sales teams are ever-changing and when there is economic uncertainty your team can be shaken up. This is exactly why you should invest in call intelligence software for your sales team… Some sales enablement software can be great, but if your team does not use it then it’s not worth it
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How Agent Coaching Software Can Help Me Stop Re-Coaching Agents
It’s time to stop re-coaching your reps! Let their … If you’re looking to improve your leadership skills, let’s …. Two very different ways of thinking are now causing a divide in the software sales world. There are so many options now when it comes to your tech stack, the worst part is most sales…
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… And Then There Was One
Clare Dobson, VP of Marketing at Abstrakt, joins Greg Reffner to discuss the rebrand and the “passing of the torch”. This is officially the last episode of what is known as The Abstrakt Podkast. Clare will take over and the new podcast will be…
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Measuring and Improving QA scores
QA scores are important to contact centers because they … There are multiple factors that go into improving QA scores – one small change isn’t going to make a big difference. But changing too much isn’t going to change either. There is a balance in how you …
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Building Competence and Confidence: How to help your reps overcome call reluctance
The harsh reality of call reluctance is that it’s psychological. Most sales managers do not have a degree in Psychology. So, we decided to put together a cliff notes version on the … The first step to helping your reps overcome this fear is to have… The key in every situation when you are working…
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The Struggles (and how to overcome them) of Founder-Led Sales
Some wise words from Matt Wolach, B2B SaaS Sales Coach at Xsellus. While the focus of this podcast is founder-led sales, most of these principles that Matt shared can be applied to sales in general. Before you can grow in sales, you need to …. The other piece to founder-led sales…. don’t get emotional. Disconnect…
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Q&A with Greg Reffner, Founder & CEO of Abstrakt
Greg has been through every sales role you can imagine. Once he realized that he had a knack for it, his career took off. While a competitive personality … But what’s even better than that – he wouldn’t take any of the credit for it. He would say it was all done by his team.
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Abstrakt and Salesloft Partner to Enhance Sales Calls in Real-Time
Abstrakt, the only real-time call coaching software built specifically for B2B software sales teams, now fully integrates with Salesloft. Now you can have real-time call coaching and automated playbooks on all calls initiated through the Salesloft platform.
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How to be a top 1% Sales Rep
Diving into what I’ve … in sales in hopes to help you become a top 1% sales rep. 1. Work Smarter, Not Harder …. 2. Be Willing To Do … In order to be a top 1% sales rep, basically do the opposite of what the majority …
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Stop blaming the SDR
Nicholas Thickett, Managing Partner at Alignd and host of the B2B Power Hour, joined us to talk about why most SDRs aren’t qualified to make cold calls ….. And what happens when they fail? We blame the SDR. Tune in to get some solid…
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