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Generative AI Risk Assessment
Generative AI Risk Assessment The hype around AI is real. However, most people we speak with are unsure of the implications it may have on their business. We’re here to help. This AI risk assessment will help you both internally and when evaluating vendors with AI solutions. Why your company should complete an AI risk…
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Improving Customer Satisfaction with Agent Assist & Quality Management Software
Agent Assist & Customer Satisfaction Achieving and maintaining high levels of customer satisfaction is paramount for any business striving to thrive in today’s competitive landscape. Contact center supervisors play a critical role in this endeavor, overseeing frontline interactions to ensure they meet the mark. With the advent of innovative tools like agent assist and quality…
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In The Age Of AI, An Agent’s Soft Skills Still Matter
Background on agent’s soft skills In the recent past, the commitment to enduring work from home setups appeared as an unstoppable trend, something that would last forever. Today we see a mirroring of the widespread belief that artificial intelligence (AI) will imminently make numerous contact center job roles redundant. However, there is a noticeable parallel…
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How Real-Time Call Guidance Software Addresses Everyday Problems in Call Centers
Solving problems with call guidance software We all know everyone is trying to be “more efficient” and “more effective” with their time. It’s no different from call centers to software sales to home repairs. For the VP of Operations and other Operations leaders, you are probably constantly seeking innovative solutions to enhance agent performance, improve…
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Is Agent Assist Software Too Complicated?
Agent Assist Software We’re going to dive into the transformative power of agent assist software, but from a different perspective than you’re used to reading. Agent assist has shaped the future of the front lines at contact centers, but most companies are still missing something. But before we jump into that. We need to talk…
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How Contact Center Software Improves Your Company’s Growth KPIs
Contact Center Software & KPIs The role of contact center software has become pivotal for companies aiming to streamline their customer interactions and operations. The old-school ways of Excel spreadsheets and Word documents are in the past. Software is taking over and for a good reason. Let’s say you’re a VP of Operations, optimizing KPIs…
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Emotional Intelligence Training For Your Agents
Emotional intelligence training One of the most important aspects when dealing with customers is not only knowing the right answer to questions but also understanding how to deal with emotional situations. In customer service, every interaction matters. Contact center supervisors understand this far too well. This is where emotional intelligence training comes into play, paving…
Agent Assist
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