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Customer Experience Score with Brian Jeppesen
Customer Experience Score Brian Jeppesen, Director of Contact Center Operations at Landry’s, has over 30 years of contact center industry experience. Today he is sharing that experience with you. We’re focusing on the customer experience and the return on experience. Key takeaways from Brian Jeppesen 1. Return on experience – How easy do we make…
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Outsourcing Contact Centers Q&A: Everything you need to know
Background on Outsourcing Modern technology has made it easier than ever to outsource contact centers when companies are looking to offload costs. If you’re interested in potentially moving your contact center offshore, you’ll probably have a lot of questions you need answered before you feel confident doing so. At The Cattalyst, we’ve spent more than…