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Maximizing Call Center Agent Performance
The performance of call center agents directly impacts your top and bottom lines. With customer expectations continually rising, ensuring peak agent performance is more essential than ever. One way forward-thinking organizations are addressing this need is by leveraging innovative technologies, including agent assist tools and advanced analytics. This blog explores how companies can maximize call…
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Top 4 Level AI Alternatives
Level AI was founded in 2019 and has been a main player in the real-time agent assist and automated QA market. With a focus on sales and compliance, Level AI has adapted to the AI boom and is now offering AgentGPT and Generative AI insights. While AI as been a hot topic now for a…
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Forecasting with Contact Center Conversation Intelligence Software
Contact centers are at the forefront of delivering exceptional experiences to customers. Being constantly involved with customers via phone, chat, or email, you would expect that contact centers are up to date with the latest trends and technology. While some are… most are far behind. This means many contact centers inaccurately forecast or spend too…
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Best call intelligence software to check out in 2023
This will help you pick the right software to fit your business. First, let’s define call intelligence software. Call intelligence software is a type of technology that provides businesses with insights and analysis about their inbound and outbound calls. Essentially, it’s providing intelligence around what’s happening on calls so you don’t have to listen to…
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Why your insurance agents could be selling more with better call analytics software
First, we need to understand the main tools your agents should be equipped with. Without … From that software, you can create the following helpful training tools: QA Scorecard, CSAT Surveys … But only if they’re given the right guidance and tools to make that happen. This is where call analytics software comes in …
Call Analytics Software
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