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How to Effectively Coach Call Center Agents
It can make or break a call center’s ability to serve customers efficiently and effectively, but it’s not always easy to do. As with any skill, there are many ways to go about coaching agents without being effective. The goal of this post is to help you learn how to coach your team effectively so
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Call Scorecards and QA: Why they should never be fully automated
With the evolution of technology (especially in 2023), automation is all around us. We are partially right. Let’s explain why. Automation has a place, but also why we believe there will always be a human element – at least for the foreseeable future. “The global automation as a service market is expected to grow from
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Sales Onboarding Software: How To Eliminate The Pain Of Onboarding
There are a number of software solutions available that can automate and streamline the sales onboarding process… is a critical part of ensuring not only the new rep’s success, but their managers and teams success as well. Sales onboarding software can be a helpful tool for new sales reps. It can help them learn….
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How to Create a Better Team with Remote Call Training
Investing in call training for your team ranks just as important as onboarding new team members properly. The reps or agents on the phone need to be … Personalize Your Call Training Programs. Personalization takes more time, but … Here are some examples of each: Positive: ”It was great that you managed to complete all…
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All you need in this life is ignorance and confidence
In the first episode of The Startup Sidekick Podcast. Kyle Burnett joins Clare Dobson to discuss what it’s like being on the ground floor as a Co-Founder and if all of the hard work was worth it. Plus here about his new adventure, Little Taller.
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… And Then There Was One
Clare Dobson, VP of Marketing at Abstrakt, joins Greg Reffner to discuss the rebrand and the “passing of the torch”. This is officially the last episode of what is known as The Abstrakt Podkast. Clare will take over and the new podcast will be…
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Don’t be a boiling frog
As a sales leader or sales rep at any company (but especially B2B software sales), living in the trenches everyday it becomes ….. This is because the pain of initiating change at that moment, outweighs the ….
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J.A.R.V.I.S.
One of the most common objections we face here at Abstrakt is something to the effect of “Wont my reps get annoyed by Abstrakt helping them?” We simply remind them of ….
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Say Goodbye to Sales Slumps
Slumps not only happen in sales, they can happen with anything. One minute you’re hitting home runs and the next you can’t hit a ball to save your life. We have a few tips and tricks that our ….
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Stacking the Cards in your favor
Signing up for a career in sales is essentially agreeing to a career where you lose far more often than you win. Become an Enterprise level closer, and you should be winning thirty-percent of the time. Either way, you are losing more than you win. So the question becomes, “how do I stack the cards…
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