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Top 4 Balto Alternatives
The market has changed. The buying process for software has changed. The power is in the buyer’s hands, the way it should be. Buyers are doing due diligence on a company before they decide to sign a contract. This means checking out their competitors to see what other options are available. Balto Alternatives Abstrakt Yes, […]
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How AI Call Coaching is Helping Teams Level Up
If you’re not on the AI bandwagon, we’re going to tell you why you should be and how AI call coaching is here to stay. First things first, you’re probably wondering what AI call coaching even means. Artificial intelligence (AI) is being thrown around with every word and at least point it just means something […]
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How to effectively coach call center agents
Coaching call center agents is a critical part of the customer experience. It can make or break a call center’s ability to serve customers efficiently and effectively, but it’s not always easy to do. As with any skill, there are many ways to go about coaching agents without being effective. The goal of this post […]
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Call Scorecards and QA: Why they should never be fully automated
With the evolution of technology (especially in 2023), automation is all around us. With Abstrakt, we originally thought that it should fully automate call scorecards, quality assurance, and call reviews. We are partially right. Let’s explain why. Automation has a place, but also why we believe there will always be a human element – at […]
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How to create a better team with remote call training
Investing in call training for your team ranks just as important as onboarding new team members properly. The reps or agents on the phone need to be … Personalize Your Call Training Programs. Personalization takes more time, but … Here are some examples of each: Positive: ”It was great that you managed to complete all of your call notes and expand on next steps …
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All you need in this life is ignorance and confidence
In the first episode of The Startup Sidekick Podcast. Kyle Burnett joins Clare Dobson to discuss what it’s like being on the ground floor as a Co-Founder and if all of the hard work was worth it. Plus here about his new adventure, Little Taller.
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… And Then There Was One
Clare Dobson, VP of Marketing at Abstrakt, joins Greg Reffner to discuss the rebrand and the “passing of the torch”. This is officially the last episode of what is known as The Abstrakt Podkast. Clare will take over and the new podcast will be…
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Things that I have learned while being a SDR
When it comes to Sales, it is all about your experiences. Pushing oneself into … Once the success starts rolling in you begin to realize that through that …. Let’s take a moment and reflect on my time as an SDR. I learned ….
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Don’t be a boiling frog
As a sales leader or sales rep at any company (but especially B2B software sales), living in the trenches everyday it becomes ….. This is because the pain of initiating change at that moment, outweighs the ….
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3 Ways Technology is Changing Modern Sales Coaching
Do you see how this can become a never-ending cycle with the same problem occurring – leading sales teams to be reactive? How can you solve this problem?….. Great question. There are ….
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J.A.R.V.I.S.
One of the most common objections we face here at Abstrakt is something to the effect of “Wont my reps get annoyed by Abstrakt helping them?” We simply remind them of ….
Call Coaching Technology
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