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What You’re Missing When It Comes To Call Coaching Techniques
Call Coaching for CS & Sales Teams In the fast-paced world of customer service and sales teams, every phone call is an opportunity to make an impression on customers and prospects. One of the ways to improve these conversations is to take a look behind the scenes. AKA… what is happening with your call coaching…
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First Contact Resolution with Amas Tenumah
FCR and what you’re doing wrong Our special guest is Amas Tenumah – Author, Consultant, and Co-Host of The Contact Center Show. We’re talking all about FCR (First Contact Resolution). Yes, we are expanding beyond calls and touching on how important FCR is across all channels. What is First Contact Resolution? First Contact Resolution (FCR),…
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Top 3 Observe AI Alternatives
Observe.AI Alternatives If you haven’t noticed AI is taking over the conversation when it comes to evaluating your tech stack. Whether you currently use Observe AI or are in the initial evaluation stages of adding new software, we’ve put together a breakdown of the top Observe AI alternatives. Keep in mind that new AI call…
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Call Center Management: Everything You Want to Know
Call center management is no easy task. It takes communication, organization, leadership, analysis, and problem-solving skills. Now let’s jump in! What is Call Center Management? When most people think of call center management, they immediately think of operations. Hiring, training, metrics and goals, call quality, and customer satisfaction to name a few. That’s right for…
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Top 4 Balto Alternatives
The market has changed The buying process for software has changed. The power is in the buyer’s hands, the way it should be. Buyers are doing due diligence on a company before they decide to sign a contract. This means checking out their competitors to see what other options are available. Balto Alternatives Abstrakt Yes,…
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