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Forecasting with Contact Center Conversation Intelligence Software
Contact centers are at the forefront of delivering exceptional experiences to customers. Being constantly involved with customers via phone, chat, or email, you would expect that contact centers are up to date with the latest trends and technology. While some are… most are far behind. This means many contact centers inaccurately forecast or spend too…
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Make The Jump To AI-Powered Conversation Intelligence
Look no further as we’re diving into everything you need to know about AI-powered software to help you make the best decision for your company or team. Understanding the problem you’re trying to solve is the very first step before adding another tool to your tech stack. Most leaders skip this step. There is no…
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How Conversation Intelligence Tools Create A Competitive Advantage
Are you looking for a competitive advantage? Do you need an edge-up? We’re going to show you how conversation intelligence tools can help you create the competitive advantage you need. But first, let’s break down what a conversion intelligence tool typically includes. 1) Speech-to-text This is the part that converts spoken words into text that…
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Transformation of the Conversational Intelligence Industry Over the Last Five Years
And it’s all due to the advancements in artificial intelligence (AI). Five years ago, the market wasn’t saturated like it is now. If you google “conversational intelligence software”, you’ll see pages and pages of companies now offering a solution. The industry has become more sophisticated, more reliable, and is being used on a daily basis…
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Everything You Need To Know About Conversational Intelligence Software
Just as the title says. Everything you need to know about conversational intelligence software. Our last blog which had everything you need to know about real-time call coaching software was a hit. So we thought… Why not do the same thing for conversational intelligence software? Luckily, the conversation intelligence market has depth and a lot…
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Everything you need to know about real-time call coaching software
You’ve stumbled across this article for one of three reasons (at least we’re 90% sure)… No matter which group you fall into, hopefully, this article helps answer your questions. If not, feel free to chat or email us at sales@abstrakt.ai. Real-time call coaching software helps your team in real-time, just like a co-pilot with unlimited…
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Real-Time Call Coaching vs. Conversational Intelligence
Instead of making you book a demo Abstrakt to find out the exact difference, we are going to share the dirty details here. First, we’ll address the elephant in the room. You may see on our website that we say “Conversational Intelligence Redefined”. This is because real-time call coaching can provide conversational intelligence dashboards, but…
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Lessons learned starting Abstrakt
Lately, I have realized that even at the size we are now the story of why the company started and how it got here are both already starting to experience some dilution. We are just barely into the double-digit employee numbers, and the question of “why did you start Abstrakt?” is having to be asked…
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How to stand out in the Conversational Intelligence Software world
Do we have everything figured out? No, of course not. But we’ve been in the industry for a while (since Gong was the only major player), and we can tell you what has worked vs. not worked when it comes to conversational intelligence software. Even more so how it’s created an entire sales enablement movement. Breaking…
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Using Inoculation Theory and Ego to explain resistance to Real-Time Sales Coaching
Inoculation theory is a social psychological/communication theory that explains how an attitude or belief can be protected against persuasion or influence. What does inoculation theory and sales coaching have in common … Old school sales coaching Sales coaching, up until now, has focused on memorizing and ….
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Building Trust & achieving results with Conversational Intelligence
Conversational intelligence is NOT the same as real-time. If companies are saying “real-time” when talking about analytics or insights, that’s just a … The reason you can build trust with conversational intelligence is you can take a step back and see the journey of your prospect. What have they been … While conversational intelligence helps…
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Different ways to motivate your sales reps using Conversational Intelligence Tools
When it comes to motivating your sales reps, we need to take a step back and look at the personalities that encompass your sales team. Most sales reps are … A Salesforce survey found that 71% of companies reported sales performance gains of … Tactic #2: Tool Up With Conversational Intelligence Tools. Software is the…
Conversational Intelligence Software
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