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Avoiding the Pitfalls of Technology Adoption
Adopting new technology can revolutionize your business, boosting efficiency, enhancing customer experience, and solidifying your competitive edge. However, when poorly executed, technology implementation can lead to wasted resources, frustrated teams, and unmet expectations. Industries such as call centers, financial institutions, debt collections, and insurance companies are particularly dependent on technology to handle high customer volumes,…
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Solving Agent Attrition: Practical Strategies for the Modern Company
Agent attrition is a pervasive challenge in the contact center industry, with turnover rates reaching as high as 30-45% annually in some areas. While many organizations view this as an unavoidable aspect of doing business, high attrition’s financial and operational repercussions are far too significant to ignore. This post explores the staggering costs associated with…
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3 Parts of Agent Attrition with Berny Miller
With over 20 years of contact center experience, Berny Miller joins us to dive into agent attrition and broke it down into three things. When it comes to agent attrition, there is no one size fits all. But Berny has a solid method that can help you turn things around starting today. 1. Step back…
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6 Tips To Mastering Call Center Management
Call center managers are not just leaders, they are the backbone of keeping agents happy while trying to maintain high levels of customer satisfaction. Leading a call center team is no easy task, but effective management is crucial. To excel in this role, managers need a combination of leadership skills, problem-solving ability, and an understanding…
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The Struggles (and how to overcome them) of Founder-Led Sales
Some wise words from Matt Wolach, B2B SaaS Sales Coach at Xsellus. While the focus of this podcast is founder-led sales, most of these principles that Matt shared can be applied to sales in general. Before you can grow in sales, you need to …. The other piece to founder-led sales…. don’t get emotional. Disconnect…
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10 Must Read Sales Leadership Articles
You can hire great people, have great processes, and even invest in a great technology stack, but if you don’t have great contact center leaders then it is all for nothing.
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Never Motivate: Drop the Pom Poms
Leaders are intentional about the culture they are building. Shawn Buxton, Director of Sales Enablement at Acoustic, joined us on the Abstrakt Podkast to talk all about motivation in sales organizations. Sales Managers spend time trying to ….
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Mindset of High Performers
Whether you’re an SDR, elite athlete, or teacher, there is a mental side to every profession. There are certain characteristics that most high-performing SDRs ….
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How to handle your A, B, C and D Reps
When people are your most valuable asset, you need to focus your energy on the things that are good. Tim Maloney, Director of National Partner Programs at Zoom, covers all the details. Knowing what to do with ….
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Enterprise Sales Leadership
Kandra Vu, Head of Global Inside Sales Adjust, and Greg Reffner discuss the different types of leaders for different stages of companies, and what it takes to be successful …
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And, but and therefore….
Park Howell, Volunteer for City of Phoenix, Environment Quality and Sustainability Commissioner, Professor of Storytelling at ASU, Corporate Social Responsibility Advisor at Walgreens and also the author of “Brand BeWitchery. Where do we begin?” talks about critical ….
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The Hardest Part of Sales
Mario Martinez, CEO of Vengreso, talks through the newly released “Definitive Guide to Prospecting” and share high-level results around new approaches to prospecting and ditching the mono-channel prospecting approach. Listen to the Podkast to learn about how ….
Sales Management
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