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3 Parts of Agent Attrition with Berny Miller
With over 20 years of contact center experience, Berny Miller joins us to dive into agent attrition and broke it down into three things. When it comes to agent attrition, there is no one size fits all. But Berny has a solid method that can help you turn things around starting today. 1. Step back…
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6 Tips To Mastering Call Center Management
Call center managers are not just leaders, they are the backbone of keeping agents happy while trying to maintain high levels of customer satisfaction. Leading a call center team is no easy task, but effective management is crucial. To excel in this role, managers need a combination of leadership skills, problem-solving ability, and an understanding…
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Building an Anti-Fragile Sales Team
We’ve broken this down into four sections. While you could easily add a lot more, this process needs to be simple otherwise you won’t stick to it. Just like your core values, you hire and fire based on your principles.
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As Bruce Arians would say… no risk it, no biscuit
Spencer Fossen, our VP of Customer Success, got to join Clare Dobson on The Startup Sidekick podcast. He has already made a tremendous impact here and if you’re looking to learn about career progression, this is the episode for you. From sales to customer success, it’s all about relationship building.
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The Struggles (and how to overcome them) of Founder-Led Sales
Some wise words from Matt Wolach, B2B SaaS Sales Coach at Xsellus. While the focus of this podcast is founder-led sales, most of these principles that Matt shared can be applied to sales in general. Before you can grow in sales, you need to …. The other piece to founder-led sales…. don’t get emotional. Disconnect…
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10 Must Read Sales Leadership Articles
You can hire great people, have great processes, and even invest in a great technology stack, but if you don’t have great contact center leaders then it is all for nothing.
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Top 7 Sales Podcasts
Podcasts are all the rage today, as evident by the influx of sales podcasts that fill our …. As anyone who has read our blogs, or listened to our podcasts knows that sales is just as much about personal drive and motivation as it is about sales skills. That’s why any list of podcasts aspiring…
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3 Ways Technology is Changing Modern Sales Coaching
Do you see how this can become a never-ending cycle with the same problem occurring – leading sales teams to be reactive? How can you solve this problem?….. Great question. There are ….
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Never Motivate: Drop the Pom Poms
Leaders are intentional about the culture they are building. Shawn Buxton, Director of Sales Enablement at Acoustic, joined us on the Abstrakt Podkast to talk all about motivation in sales organizations. Sales Managers spend time trying to ….
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Mindset of High Performers
Whether you’re an SDR, elite athlete, or teacher, there is a mental side to every profession. There are certain characteristics that most high-performing SDRs ….
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How to handle your A, B, C and D Reps
When people are your most valuable asset, you need to focus your energy on the things that are good. Tim Maloney, Director of National Partner Programs at Zoom, covers all the details. Knowing what to do with ….
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Enterprise Sales Leadership
Kandra Vu, Head of Global Inside Sales Adjust, and Greg Reffner discuss the different types of leaders for different stages of companies, and what it takes to be successful …
Sales Management
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