-
Understanding the Customer Journey
Do you understand your customer’s journey? From the first time they saw your company to what made them buy and what keeps them as a customer. Most companies want the outcome of understanding their customer’s journey without doing the leg work. Sure that will take you somewhere, but it won’t be far. Our advice – […]
-
Lose the Distractions & Get to Work
Taylor Stevens, Client Success Lead at NextPatient, joins us to talk about the transition to the startup world and how… The first piece of advice is communication. If you aren’t on the same page as your Founder(s), it makes your … Plus we talked all about how & when to grow your team …
-
Best Practices for B2B sales in an Economic Downturn
Were you around for the 2008 financial crisis? If you were in B2B sales then you remember how drastically different things were then just a year ago. Selling in an economic downturn is never easy, but companies and salespeople can thrive. The tactics look different than what most B2B sales reps are used to. We […]
-
How Marketing and Sales teams can actually use Sales Coaching
Marketing and sales teams have more in common than you think. It goes beyond having the same goals, it’s all about the journey and what you learn along the way. You might be asking yourself, how the heck do marketing teams learn from sales coaching? And why is that even important to how marketing and […]
-
How to stand out in the Conversational Intelligence Software world
When you google “conversational intelligence software”, how many pages of results do you see? A zillion. We’re going to dive into what separates the top companies from the masses. Do we have everything figured out? No, of course not. But we’ve been in the industry for a while (since Gong was the only major player), […]
-
The Definition of Insanity when it comes to Sales Coaching
Managers and leaders still listen to call recordings for hours on end, schedule time with the rep or agent to discuss what happened (and why it did not go right), still do…not as simple as inserting a rep on the front line and six-months later expecting the same repeatable revenue. Failing to … Try real-time sales coaching and stop the insanity. Or if you’re not ready, why not…
-
Using Inoculation Theory and Ego to explain resistance to Real-Time Sales Coaching
Inoculation theory is a social psychological/communication theory that explains how an attitude or belief can be protected against persuasion or influence. What does inoculation theory and sales coaching have in common … Old school sales coaching Sales coaching, up until now, has focused on memorizing and ….
-
As Bruce Arians would say… no risk it, no biscuit
Spencer Fossen, our VP of Customer Success, got to join Clare Dobson on The Startup Sidekick podcast. He has already made a tremendous impact here and if you’re looking to learn about career progression, this is the episode for you. From sales to customer success, it’s all about relationship building.
-
The Struggles (and how to overcome them) of Founder-Led Sales
Some wise words from Matt Wolach, B2B SaaS Sales Coach at Xsellus. While the focus of this podcast is founder-led sales, most of these principles that Matt shared can be applied to sales in general. Before you can grow in sales, you need to …. The other piece to founder-led sales…. don’t get emotional. Disconnect your ….
-
10 Must Read Sales Leadership Articles
You can hire great people, have great processes, and even invest in a great technology stack, but if you don’t have great contact center leaders then it is all for nothing.
-
Everybody is thinking it, but nobody is talking about it
Do you ever get nervous about what you can and can’t say on social media? Nadja Komnenic, Head of Business Development at Lemlist, talks all about how to build your personal brand on social media. Being vulnerable can be scary, but she gives you great tips to get started and how it’s all about building relationships.
Sales Success
Abstrakt was built to solve your problems.
