Author: Spencer Fossen – VP of Customer Success
Spencer is a husband, father, and SaaS jack of all trades. His goal is to make life easier for the end user at Abstrakt. From sales to CS, his journey has provided him with the insight and experience to understand how to make life easier for those in toughest roles.
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Top 4 Level AI Alternatives
Level AI was founded in 2019 and has been a main player in the real-time agent assist and automated QA market. With a focus on sales and compliance, Level AI has adapted to the AI boom and is now offering AgentGPT and Generative AI insights. While AI has been a hot topic now for a…
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How Call Coaching Software Can Help Elevate Your Career
You might be thinking… How is software going to help me develop my career? We have two sides to this. If you’re an agent, call coaching software can help you hit your KPIs which in turn can lead to a promotion. If you’re a supervisor, it can do the same for your team, giving you…
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The Crucial Role of Efficient Quality Assurance Teams
When customer service is a top priority for a company, which is generally the case, the quality of each conversation is paramount. Companies that handle high call volumes need a quality assurance team that is efficient and effective with their time. Easier said than done. We know that sometimes your QA team consists of just…
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Navigating the Future of Customer Experience and Innovation
Innovation generally refers to something new or a change made to an existing product or idea that can improve the overall outcome. When innovation is brought into the customer experience, it should either make it quicker or easier for the customer. Let’s look at call intelligence for example. The ability to have real-time call intelligence…
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5 Things to STOP Doing to Improve First Contact Resolution
Every company measures first contact resolution (FCR) differently. It doesn’t matter how wrongly you’re measuring FCR, the most important thing is to continue measuring it the same way to track improvements (or declines) in your team’s efforts. If you focus your energy on improving processes, goals, and your people – the metrics will follow. If…
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Top 4 Balto Alternatives
The buying process for software has changed. The power is in the buyer’s hands, the way it should be. Leaders like you are doing due diligence on a company before they decide to sign a contract. This means checking out their competitors to see what other options are available. Let’s dive into the top Balto…
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How AI Call Coaching is Helping Teams Level Up
AI call coaching is here to stay … whether you like it or not. First things first, you’re probably wondering what AI call coaching even means. Artificial intelligence (AI) is being thrown around with every word and at least point it just means something is being automated. Yes and no. AI call coaching is essentially…
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Best call intelligence software to check out in 2023
This will help you pick the right software to fit your business. First, let’s define call intelligence software. Call intelligence software is a type of technology that provides businesses with insights and analysis about their inbound and outbound calls. Essentially, it’s providing intelligence around what’s happening on calls so you don’t have to listen to…
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Real-Time Call Coaching vs. Conversational Intelligence
Instead of making you book a demo Abstrakt to find out the exact difference, we are going to share the dirty details here. First, we’ll address the elephant in the room. You may see on our website that we say “Conversational Intelligence Redefined”. This is because real-time call coaching can provide conversational intelligence dashboards, but…
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Different ways to motivate your sales reps using Conversational Intelligence Tools
When it comes to motivating your sales reps, we need to take a step back and look at the personalities that encompass your sales team. Most sales reps are … A Salesforce survey found that 71% of companies reported sales performance gains of … Tactic #2: Tool Up With Conversational Intelligence Tools. Software is the…
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Customer Retention 101
When it comes to customer retention, especially when looking at SaaS, it’s a no brainer when looking at the time it takes to acquire a new customer versus retaining an existing one….Now how do you make customer retention a priority?…
