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Transformation of the conversational intelligence industry over the last five years
Over the last five years, the conversational intelligence industry has undergone a significant transformation. And it’s all due to the advancements in artificial intelligence (AI). Five years ago, the market wasn’t saturated like it is now. If you google “conversational intelligence software”, you’ll see pages and pages of companies now offering a solution. The industry…
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Top 4 Balto Alternatives
The market has changed The buying process for software has changed. The power is in the buyer’s hands, the way it should be. Buyers are doing due diligence on a company before they decide to sign a contract. This means checking out their competitors to see what other options are available. Balto Alternatives Abstrakt Yes,…
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How AI Call Coaching is Helping Teams Level Up
AI call coaching is here to stay … whether you like it or not. First things first, you’re probably wondering what AI call coaching even means. Artificial intelligence (AI) is being thrown around with every word and at least point it just means something is being automated. Yes and no. AI call coaching is essentially…
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8 Best Agent Assist Software in 2024
* Post updated March 2024 If you’re in the customer service world, you’ve probably heard of agent assist software. But what most people don’t realize is how advanced this type of technology has become. Agent assist is synonymous with real-time call guidance. Your agents always know the right thing to say and when to say…
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Becoming a BDR in the SaaS World
There are hundreds of thousands of BDRs in the United States alone. The numbers continue to grow as more and more entrepreneurs start their own businesses. Of course, there are down years where SaaS businesses struggle, therefore BDR (business development rep) hiring comes to a halt. But that doesn’t mean there are no companies growing.…
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Everything you need to know about conversational intelligence software
Conversational Intelligence Software Just as the title says. Everything you need to know about conversational intelligence software. Our last blog which had everything you need to know about real-time call coaching software was a hit. So we thought… Why not do the same thing for conversational intelligence software? Luckily, the conversation intelligence market has depth…
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Is our definition of Agent Coaching broken?
What is Agent Coaching? As we begin exploring these differences, I think the better question would be “What is coaching?” One must first have a basic understanding of what coaching is before applying it to the art and science of the contact center world. I can personally think back throughout my professional career, my time…
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Give Your Customer Service Team Your Attention (Plus QA Hacks)
Customer service is not a revenue-generating arm of most businesses. Therefore, the attention remains on cutting costs and becoming more efficient. Not necessarily giving customer service teams the resources or agents they need to be the most effective. However, customer service is a critical aspect of any business, as it helps to ensure customer satisfaction…
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What sales coaching and a dinner date have in common
Here is what a dinner date with four personality types and sales coaching software have in common. Story time to set the scene: Imagine you are a waiter at a high-end steak house in downtown Atlanta, Georgia. Let’s say it is Kevin Rathbun Steak. The hostess just sat a group of four in your section. …
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How to effectively coach call center agents
Coaching call center agents is a critical part of the customer experience. It can make or break a call center’s ability to serve customers efficiently and effectively, but it’s not always easy to do. As with any skill, there are many ways to go about coaching agents without being effective. The goal of this post…
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Best call intelligence software to check out in 2023
With call intelligence software, you first need to understand what problem you’re trying to solve. This will help you pick the right software to fit your business. First, let’s define call intelligence software. Call intelligence software is a type of technology that provides businesses with insights and analysis about their inbound and outbound calls. Essentially,…
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Is software sales a good career in 2023?
Breaking into SaaS Sales Over the past couple of years, friends and family have expressed interest in learning more about how not only to break into software sales but also succeed in software sales. I can see why they are intrigued. The earning potential. The flexibility to work remotely. The career progression potential. And of…